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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

There are two types of emotional effort: surface acting and deep acting. With surface acting, employees pretend to feel an expected emotion. Customers on the receiving end may feel that a rep who is surface acting is delivering responses that are “scripted” or “canned.”. ning moment that builds customer loyalty.

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How to Apologize to A Client In Sales

SalesFuel

How to Apologize to A Client First, act quickly and take responsibility. Identify Next Steps Be clear about the steps you plan to take to remedy the issue. Photo by Tima Miroshnichenko SalesFuel - Sales Credibility | Sales Research | Sales Hiring | Sales Management | Sales Enablement

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How the Mindtickle Sales Readiness Team Makes Sure Reps Perform in the Classroom and in the Field

Mindtickle

And for the sales readiness team here at Mindtickle, a key way to accomplish that goal is to collaborate with our frontline managers to check, score, and remediate skills in the field. How to translate sales training knowledge into real-world selling. How the Mindtickle sales readiness team engages frontline managers.

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5 Pieces of Terrible Sales Advice (& What to Do Instead), According to Coursedog's Director of Sales

Hubspot Sales

Welcome to "The Pipeline" — a weekly column from HubSpot, featuring actionable advice and insight from real sales leaders. Sometimes, the insight you get can help you shape more sound, thoughtful sales efforts — giving you a framework to help you better understand your prospects and how to cater to them. And you're in sales?

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4 Ways to Prepare for AI-Assisted Sales

Sales Hacker

Artificial intelligence (AI) for sales – buzzword or solution? AI-driven sales tech is emerging as a practical answer for many of the challenges facing sales leaders, trainers, managers, coaches, and sales enablement pros. B2B sales is evolving, and the Zoom boom of 2020 has only accelerated those changes.

Scale 102
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Introducing Asset Hub: The First Sales Content Manager Built for Sales

Mindtickle

The reality is that as much as 90% of our content goes unused by sales, and according to Sirius Decisions , marketing efforts are far less effective unless they’re aligned with the needs of a sales organization. That’s why we’re excited to announce Asset Hub from Mindtickle, the first sales content management software built for sales.

Remedy 105
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Why Remote Workers Are Prone to Hacks

Sales and Marketing Management

This begs the question: Why are remote workers prone to hacks and what would be the best remedies for this? If you are wondering what is VPN ; it is a network that allows remote computers to act as if they are directly connected with- and using the internet connection of- a centralized server. Security unpreparedness.

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