Engage Selling

APRIL 23, 2013

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. It’s how the customer perceived what they did that counts.

Airlines 78

Airlines Customer Face-to-face Salary 78

Engage Selling

APRIL 23, 2013

Here’s the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. Note that I said the customers “perception of how they were treated” – not how they were treated. It’s how the customer perceived what they did that counts.

Airlines 67

Airlines Customer Face-to-face Salary 67

Hubspot Sales

JULY 18, 2023

These include the hotel size, location, and customer profile. And it’s hard to figure out what is and isn’t working without asking customers, employees, vendors, and suppliers for their opinion. And you know what they say — be where your customers are. Make sure to create a branded hashtag and tell customers to use it.

Hotels 66

Hotels Strategy Ideal Customer Profile Commission 66