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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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The Economic Collision of Customer Service and Social Media

Increase Sales

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service.

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The Best Social Selling Channels to Use in 2023

Hubspot Sales

A recent TikTok study found that 2 out of 3 users are likely to buy something while on the platform, and over half of users look for details about products they’ve seen on the platform, meaning there is an active user base of social shoppers who are interested in discovering products and making purchases.

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Top 8 Facebook Marketing Tips for Small Business

SocialSellinator

Easily one of the top tips is the lookalike audience and it's is one of Facebook advertising's best features. It's an easy way to find people that are more likely to be interested in your products and services without having them opt into Facebook ads. Tip #5: Use Relevant Hashtags in Advertising Posts.

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How to Drive Loyalty with Email Campaign Marketing

SalesFuel

According to a study by Marigold , 50% of consumers made purchases from emails within the last year. How to Drive Loyalty with Email Campaign Marketing Email and Consumer Loyalty Drive Sales Before we dive into the how, let’s talk about why loyalty-driven email campaign marketing is worth it.

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Why the Skepticism? Understanding Small Business Owners’ Concerns About Digital Marketing

BuzzBoard

Nonetheless, overcoming these hurdles is crucial to build online customer trust and stimulate business growth. Currently, a worrying 45% of small businesses shun any form of online advertising, according to recent studies. Building online trust with customers is vital.

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Culture vs. Quota: How the ‘Great Resignation’ is Changing Sales

Zoominfo

The study showed a broad range of attrition within specific companies in various industries. Data from Indeed, the recruitment platform, indicates that between July 2020 and July 2021, searches for vacancies advertising such incentives increased by 134 percent. Data via MIT Sloan Of course, not all companies are the same.

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