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Airline Technology Trends & Selling Tech to Aviation Leaders

Emissary

Will airline technology trends be short-term or drive permanent changes to the aviation technology landscape? In this Buyer’s Seat we are going to take a vertical focus and take a closer look at the travel & hospitality industry – specifically aviation (airlines, airports and those in that supply chain).

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Building Loyalty Evolves with Data, Smartphones, and Personalization

Zoominfo

Sure, we could reminisce about the roots of loyalty programs in the 1700s, when devoted customers received special tokens, but instead, let’s start in the early 1980s, when much of the airline industry waded into what one would consider modern customer loyalty. The data (and deals) helped improve the most valuable customers’ experiences.

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Navigating Complexity with Brandon Williams

criteria for success

He later became a commercial airline pilot and university professor. Subscribe to our blog ! He later became a commercial airline pilot and university professor. Happy Monday, Let's Talk Sales listeners! This week's guest is Brandon Williams. Brandon started his career as an Air Force fighter pilot. Follow us on Twitter!

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Are You Missing The Sales Success Ingredient?

Smooth Sale

Client Perspective: Should my attempt to contact the person in charge prove fruitless, likely, I will never fly on that airline again. We were scheduled to return on the same airline but were transferred to another, which was a relief. The initial message indicated that the airline had changed our flight to the day before.

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Sentiment Analysis: A Primer for B2B Marketers

Zoominfo

Example: When you think of crisis management, one industry jumps out in particular and that’s airlines. From lost baggage to delayed flights, airline customers are quick to voice complaints online. Some airlines respond immediately and offer real assistance to the disgruntled customer.

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Should You Always Agree With Your Client?

MTD Sales Training

Herb Kelleher, the famous CEO of Southwest Airlines, states in his book ‘From Nuts!” MTD Sales Training | Sales Blog | Image courtesy of Big Stock Photo. He states that there are times when a customer isn’t right, and it will cause issues if we believe in this old-adage that they are always right. Happy Selling! Sean McPheat.

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Quit Chasing Every Customer!

The Sales Hunter

United Airlines announced last week a new cheap fare that does not allow ticket holders to carry on any luggage. Their reasoning is they want to attract customers who are now attracted to the ultra low fare airlines like Spirit. Check out at this link a great article by Benjamin Zhang at Business Insider regarding […].

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