Hits and Misses from Road

The Sales Leader

Porter Airlines yummy snacks and wine for the flight home. Porter Airlines same day flight changes at the airport for no cost. Porter Airlines restrictive carry on baggage policies. Traffic and road closures in Toronto – will the construction ever stop? Traveling is great way to observe the best and the worst in sales and customer service. Here are a very highlights (and low lights) from May. Hits: Air Canada Super Elite Concierge Service.

Book Review: The Gamification Revolution

Sales Benchmark Index

For example, I am Executive Platinum on American Airlines (level) and have 512,000 miles (points). If I was to offer any constructive criticism it would be this. A few weeks ago I got an email from a client telling me “ You have to read this book.”

Collaboration for Mid-Market Sales Growth

Score More Sales

Be open to criticism and ask for it to be constructive. Think airline industry after 9/11. Imagine being around the same people and ideas every day.

Email Open Rates By Industry: See How You Stack Up

Hubspot Sales

Arts & Entertainment, Construction, Human Resources, Legal & Government, and Real Estate have the highest open rates. Construction: 45%. What is the average email open rate for construction companies? As a sales professional, you’re sending emails all day, every day.

Effortless Interconnection: What It Means Now and Into the Future

Pipeliner

In my last article, I used the analogy of a general contractor in charge of construction of a new home. It deals with an issue that many people have experience with—the mishandling of luggage by an airline. The company to whom luggage was outsourced—and in case you didn’t know, 90 percent of airlines in the world outsource the handling of luggage—was shorthanded that day, and was taking a break.