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A Missed Customer Service Opportunity

Partners in Excellence

Today’s delay is different, and a tremendous missed customer service opportunity on the part of United Airlines. It’s scheduled to arrive at 11:30PM and we are going to do our best to turn it around quickly and leave at 11:50.” (For those not used to airline speak as we road warriors know how to instantly decode.

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Airlines: The Ultimate Example of Gamification

The Brooks Group

For the ultimate example of gamification, head to your nearest airport lounge and watch the lines of corporate travelers waiting for their opportunity to check on their status. The airlines know it's not just about the benefits they provide to those with status. Just log onto the website of your favorite airline or hotel.

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The Beginner's Guide to Competitive Benchmarking

Hubspot Sales

By keeping a pulse on their overall performance, you can ensure you’re on the right track and spot immediate opportunities for improvement. United Airlines. United Airlines sought to revamp and elevate its website's user experience, making it easier for customers to research and book flights online. Image Source. SWOT Analysis.

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Are You Missing The Sales Success Ingredient?

Smooth Sale

Client Perspective: Should my attempt to contact the person in charge prove fruitless, likely, I will never fly on that airline again. We were scheduled to return on the same airline but were transferred to another, which was a relief. The initial message indicated that the airline had changed our flight to the day before.

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6 Tips for Connecting In the Current Environment

Sales and Marketing Management

Research and prioritize opportunities. If you need proof, think about the countless branded emails you’ve received, perhaps from an airline you flew on five years ago, saying “We’re in this together.” Whatever your personal views are on COVID-19 and the response to it, ground yourself in this reality: people are anxious and uncertain.

Airlines 177
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Are Your Operations A Smooth Process for Your Clientele?

Smooth Sale

Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable. Vunela Provides a unique opportunity to view Videos and read articles by World Leaders.

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With All the Change, It’s Still About the Client

Pipeliner

Your transportation logistics client that generated 80% of their business from the airline industry has seen Avianca, Compass and Virgin Australia simply disappear. Their opportunities have vanished from the pipeline. Revenues from current contracts have ended. The accounts no longer exist. How about now, in this turbulent time?