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Client Retention After the Tornado

Pipeliner

Your large transportation logistics client that generated 80% of their revenues from the airline industry saw its customers like Virgin Australia, Trans-State, Avianca and Compass simply disappear. Client retention – now, more than ever. But decreases in retention rates can spawn crippling negative impacts.

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The Beginner's Guide to Competitive Benchmarking

Hubspot Sales

The first step is to determine the key performance indicators (KPIs) you want to track and measure — that could be anything from inventory turnover to customer retention to average sales cycle length. United Airlines. In the first phase, Centralis assessed the usability of the then-current United website against three key competitors.

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Are You Missing The Sales Success Ingredient?

Smooth Sale

Client Perspective: Should my attempt to contact the person in charge prove fruitless, likely, I will never fly on that airline again. We were scheduled to return on the same airline but were transferred to another, which was a relief. The initial message indicated that the airline had changed our flight to the day before.

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Three Ways Servant Leaders are Building Successful Sales Teams

Adaptive Business Services

More than a passing fad, servant leadership continues to energize leaders around the world – from Southwest Airlines to Starbucks – delivering proven bottom line results. Herb Kelleher helped found the airline on the following premise: “Your employees come first. The speaker was philosopher Lao Tze speaking on servant leadership.

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Are Your Operations A Smooth Process for Your Clientele?

Smooth Sale

Lack of Consistency : Baggage Checking We planned to carry our luggage onto the plane of a major airline upon leaving for our destination. But on the way back with the same airline, the experiences were different, and the fee was considerable. Inclusion Allies Coalition “Everyone is welcome here.”

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How to Use Predictive Analytics to Improve Your CRM

Apptivo

Companies can retain valuable consumers by identifying customers who are at danger of leaving and using retention methods such as targeted offers or personalized communication. Flight Delay prediction Airlines use predictive analytics to anticipate probable flight delays in real-time settings.

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Are We Leveraging AI To Its Greatest Potential?

Partners in Excellence

We had a major European Telecom company using it for customer care, retention, renewal and growth. We had airlines using it for predictive maintenance. As we started the company, we realized this technology could be used in dozens of industries applying it to hundreds of different problems.