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On the Fly: Why it’s Useful to Include Role Play in Call Center Training Programs

Lessonly

Call center training certification can help agents hone this balancing act. . How many times have you listened to a muffled airline announcement and actually understood every word? Call center management courses and software can help the “captains” manage their “flight attendants” so well that they practically fly on autopilot. .

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Your Solution Strategy Is Desperate for Validation

Mereo

How do you avoid a failure like the Airbus 380 , where the strategy for a jumbo airliner may have been sound if the organization could have overcome its unaligned, disjointed organizational dynamics and executed key parts of the plan effectively? If you do not believe me, I will direct you to the Airbus 380 case study once more.

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14 Pro Tips for Running a Successful Business

Hubspot Sales

You need to research, study, and learn. There's a reason why airlines instruct us to place our own oxygen mask on before helping others: if we don't take care of ourselves, we can't take care of someone else. Perfect your sales process and scale your efforts with the right team and software to get more done with less.

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[Part 3] Execute on Account-based Marketing: Value Selling to Stakeholders at Key Accounts

LeveragePoint

In the hands of good sales teams, strong Value Propositions evolve from Flexible Case Studies early in the sales cycle to Customer Value Analyses during a customer evaluation to a Shared Business Case to Buy that helps sales teams speed the time to closing. Here is a case study where our solution reduced installation costs by 30%.”.

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Video Training Play-By-Play: 4 Examples to Help You Get Started

Lessonly

What makes training videos so good, and what can you apply when creating your own? This post is the second in a series on using videos in training. The first post explored six reasons why you should consider adding videos to your training strategy. . To help you find nuggets of inspiration for your next training video.