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Responding to the Digital Sales Shift

Sales and Marketing Management

In fact, Kavadellas, CEO of Georgia-based Orasi, a software developer, reseller and consulting firm, was scheduled to play a round with a client and a prospect the day after we spoke with him in November for this story. Is it necessary to train sales reps on new skills? positive or negative,” he writes.

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Want to Provide Stellar Service Like Disney, Southwest, or Trader Joe’s? Start with Customer Service Training Software

Lessonly

Sure, Lessonly provides powerfully simple customer service training software , so customer service training programs probably matter more to me than to the average person, but it’s also part of something bigger. Here’s why customer service training software matters. Or Southwest Airlines? The secret sauce.

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Book Review: The Gamification Revolution

SBI Growth

have brought software solutions to market recently. Commercial negotiation- think sales training. For example, I am Executive Platinum on American Airlines (level) and have 512,000 miles (points). The book, The Gamification Revolution , by Zichermann and Linder, discusses how to leverage game mechanics to beat the competition.

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Sales Training Article about Selling in the Post-Internet Age

Customer Centric Selling

Sales Training Article: Selling in the Post-Internet Age By Geoffrey James, INC. The airline industry, for example, has become almost entirely driven by price, with consumers and business people alike able to choose the lowest cost flight on a variety of websites, without using a travel agent. In some markets, this has happened.

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Responding to the Dig?tal Sales Shift

Sales and Marketing Management

In fact, Kavadellas, CEO of Georgia-based Orasi, a software developer, reseller and consulting firm, was scheduled to play a round with a client and a prospect the day after we spoke with him in November for this story. Is it necessary to train sales reps on new skills? positive or negative,” he writes.

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On the Fly: Why it’s Useful to Include Role Play in Call Center Training Programs

Lessonly

Call center training certification can help agents hone this balancing act. . How many times have you listened to a muffled airline announcement and actually understood every word? Call center management courses and software can help the “captains” manage their “flight attendants” so well that they practically fly on autopilot. .

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Your Solution Strategy Is Desperate for Validation

Mereo

How do you avoid a failure like the Airbus 380 , where the strategy for a jumbo airliner may have been sound if the organization could have overcome its unaligned, disjointed organizational dynamics and executed key parts of the plan effectively? Plus, it can be supported by a compelling integrated marketing campaign.