article thumbnail

Three Ways Servant Leaders are Building Successful Sales Teams

Adaptive Business Services

More than a passing fad, servant leadership continues to energize leaders around the world – from Southwest Airlines to Starbucks – delivering proven bottom line results. According to a Baylor University study of 501 full time sales people, “Adopting an employee-oriented approach will improve turn-over intention, a common problem in sales.”

article thumbnail

Dumbness isn’t a destiny

Sales and Marketing Management

One study found that of 1.5 Yes, if you’re running an airline, you have to have somebody who can actually fix a plane. You see companies like Southwest Airlines, which hires for smarts, for diligence and for enthusiasm. People tend to think of innovation as a technological leap forward. It’s more often incremental and iterative.

Airlines 136
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Who Said Referrals Were Six Degrees of Separation?

No More Cold Calling

Here’s why, according to Southwest Airlines’ Spirit magazine (Sept. Psychologist Stanley Milgram polarized the six degrees theory in a 1967 study, which asked 296 volunteers from Boston and Nebraska to get a document to a stockbroker in Sharon, Massachusetts using only their acquaintances. Lesson learned.

Referrals 243
article thumbnail

The Beginner's Guide to Competitive Benchmarking

Hubspot Sales

Competitors above you: When looking to improve on long-term strategies, it can be helpful to study the big players. United Airlines. United Airlines sought to revamp and elevate its website's user experience, making it easier for customers to research and book flights online.

article thumbnail

Would You Watch An Autonomous F1 Race?

The Pipeline

I recently read about two groups, one from national health care provider, the other from a leading airline. When the study ended, each group still learned valuable and practical lessons they applied right away. While I never formally study, as I understand it, there are 12 notes in western music. What’s On Top.

Airlines 206
article thumbnail

Consumer Psychology and Sales and Marketing Alignment (video)

Pipeliner

Consumer psychology is a study of decisions and choices. It studies why we choose one item instead of an alternative, and it reduces the barriers between the brand and the consumer’s choice. The other example is airlines changing their “delayed “message to “slightly behind” for their late flights.

article thumbnail

Seven Steps to Success for Sales Managers – Book Review

The Pipeline

All this supported by examples of organizations who have used servant leadership successfully, such as Southwest Airlines, to become leaders in their industry; included is a case study illustrating specifically how servant leadership works effectively in a sales team.

Hiring 180