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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Clients paying for SaaS (that is, software as a service) will be doing so on a recurring basis. As with any software, SaaS is subject to an open-ended process of amending and reworking. That’s alongside other vital tasks like undertaking SEO competitor analysis. For example, via a monthly subscription fee. Always be transparent.

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The Best Sales Glossary for Sellers

Mindtickle

Churn rate Churn rate refers to the rate at which customers or subscribers discontinue or cancel their relationship with a company or cease using its products or services over a specific period. It is a key metric used to measure customer attrition or turnover and is typically expressed as a percentage.

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Is there real business value behind the hype of SOA?

The ROI Guy

But, is SOA just another vendor initiative to sell more hardware, software and services, or truly an industry changing construct? And in the end, many organizations realize that much of the dedicated capital investment in hardware and purchased software has been under-utilized, highly customized and inflexible to change.