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How to Create a Buzzworthy Knowledge Base in Three Simple Steps

Lessonly

Behind any great knowledge management framework is a spectacular knowledge base — a centralized system that acts as the team’s one-stop shop for logging, discovering, and sharing all of the company’s vital knowledge. . There’s a fine art to developing a successful knowledge base that’s the bee’s knees. .

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How to improve help desk support via knowledge management

Apptivo

When repeated common tickets occur around a similar query, create an article about the query or a FAQ question answer that enables customers to navigate to them automatically. Put simply, having a knowledge base to work from helps agents respond to and resolve issues faster. Make knowledge part of your team’s process 2.

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Like Peanut Butter and Jelly: How Training Software and a Knowledge Base are a Perfect Pair

Lessonly

It takes thoughtful consideration to curate the right mix of enablement tools to set up employees on a path toward ongoing success—and training software and a knowledge base are a perfect pair for growing teams. Why use a knowledge base? A knowledge base accelerates individual work for those with a self-serve mindset.

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How Sugar Serve Enables Customer Self-Service

SugarCRM

Knowledge bases or wikis. Self-service portals and knowledge bases can provide additional training and education for employees as an added benefit. Knowledge bases full of FAQs, tutorials, step-by-step guides, and more offer easy ways to search and get what they need. Is your knowledge base intuitive?

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10 Activities to Perform Right in Your CRM

Hubspot Sales

For the sake of this blog article (and since there are dozens of CRMs on the market today) we’ll look at the activities you can accomplish with HubSpot , an all-in-one CRM for SMBs and enterprise companies that want a CRM that grows with them and eliminates friction. Create a knowledge base. Integrate with other tools.

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Introducing Lead Attribution in Nutshell: Find Out Where Your Leads Come From—Automatically

Nutshell

If you’re not yet using Nutshell Analytics, head to the Analytics page in your account or check out this article to get started. To learn more about how our new lead attribution features work and how to set them up, check out our lead attribution knowledge base article or reach out to our support team.

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Introducing Customizable ‘Add New’ Dialogs for Tailored Data Collection

Nutshell

Should you have questions or need assistance along the way, just check out our knowledge base article or reach out to our dedicated support team. Start customizing your dialogs today to tailor your CRM experience to your unique needs and boost your team’s productivity. Happy customizing!

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