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4 Keys to Gaining the Most Value From Your CRM Program

Sales and Marketing Management

While companies have traditionally considered CRM programs as sales tools , the CRM program and the customer experience today is one and the same. Understanding the overall influence and value of a CRM program to the customer experience is a crucial contributor to ensuring it receives the proper funding from the corporate budget.

Lead Rank 227
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How can a morning routine transform your life? (video)

Pipeliner

Online Sales Magazine and Pipeline CRM podcast, I recently had the pleasure of interviewing Glen Lundy, a highly accomplished individual in the automotive industry, author, motivational speaker, and founder of the 800% Elite Automotive Club. He is CSMO at Pipeliner CRM. In his spare time, John is an avid Martial Artist.

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The Most Effective CRM for 2020

Pipeliner

In this series of blogs on the role of CRM in 2020, we’ve discussed the role of the customer experience , and the battle between the “suite” approach , and the best-of-breed approach. Now we come to the specifics of the CRM application itself. Effectiveness and Efficiency. To do so, we need to cut down a number of trees for lumber.

CRM 85
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Everything you need to know about the Annual Maintenance Contract!

Apptivo

How can Apptivo CRM help you manage maintenance agreements and vendors? Benefits of Maintenance Contracts An AMC acts as a shield, providing numerous benefits to various manufacturing industries such as aerospace, automotive, construction products, heavy equipment, consumer packaged goods, paper and pulp, and tyre and rubber.

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Sustainability & Corporate Social Responsibility (video)

Pipeliner

Let’s take the automotive industry as an example. He is CSMO at Pipeliner CRM. In the second stage, companies integrate sustainability into their product, service, and business strategy. And in the third stage, companies would take this initiative to the global level, including their whole supply chain.

Video 94
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How Casabaca Toyota Leveraged Digital Transformation to Drive Customer Experience

SugarCRM

Currently, the automotive industry is finding itself at a crossroads where traditional methods of selling and customer experience are rapidly shifting from the physical to digital. CRM is software, but it’s also strategic and cultural (…) It helps us create happy customers that are going to buy from us again.

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Frictionless: Closing and Negotiating with Purpose

Pipeliner

John Golden’s guest in the new Expert Insight Interview is Tim Kintz, automotive marketplace expert and author of the book ”Frictionless: Closing and Negotiating with Purpose” As a top sales trainer, he will talk about the art of negotiation and share his secrets on how to master it. He is CSMO at Pipeliner CRM.