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How to Make the Most Out of NPS Survey Results


Based on the completion of CRM events, your tailor-made surveys can be sent to those customers. Automotive & Transportation: 49. Insurance: 42. Plus, it’s a good opportunity for you to ask them to review your product/services. It is the best opportunity to educate them on how they can refer your services to friends and family and be rewarded in return. CRM Customer Engagement Customer Experience Customer ServiceCustomer feedback.