Product Management University

MAY 24, 2021

The Product Management Maturity Model: 3 Tiers of Customer Value. In B2B though, the value chain goes well beyond the user. This is where B2B and B2C product management completely diverge. In B2B, the user and the buyer are rarely the same. Here’s the simple way to break it down. Tier 1: User Value.

Customer 98

Customer ROI B2C Retail 98

Highspot

JANUARY 19, 2022

Here are a few you might recognize: B2B or business-to-business sales : Designed for B2B-style businesses that target their sales pitch toward key business decision makers (typically C-suite level leadership or managers) who are responsible for purchasing products, services, and software for their company. The Brooks Group.

Training 92

Training Lead Rank Hiring Course 92

Score More Sales

FEBRUARY 9, 2015

At one point in my career I was certified by Franklin-Covey (at that time they were the leaders in productivity training) and I led over 100 workshops with sales, customer service, and other company employees on ways to get more done consistently. I learned from the best. Close More Deals.

Webinar Metrics 120

Webinar Metrics Ideal Customer Profile Intent Twitter 120

Babette Ten Haken

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Social Communication is not permission to Sell.

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Nutshell

DECEMBER 5, 2019

For Nutshell’s second annual BOUNDLESS event, we’ve turned the dial up to 11 and booked amazing speakers like Jeffrey Gitomer , a legendary sales author and the host of the Sell or Die podcast ; Rob Siefker, Senior Director of Customer Service for Zappos ; and Christine Volden, the founder of Soulful Selling. Host: Sales 3.0

Conference 124

Conference Top of Funnel Networking Hotels 124

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”.

Conference 124

Conference Outbound Social Media PointClear 124

Lessonly

FEBRUARY 25, 2020

She is passionate about the ways to improve customer experience and boost B2B marketing. Frontline customer service and sales teams see better employee performance, satisfaction, and retention when employees have genuine, convenient opportunities to develop their skills. This blog post is by our friend, Alexa Lemzy.

Benefit 48

Benefit Training Face-to-face Promotion 48

Babette Ten Haken

SEPTEMBER 20, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how collaboration catalyzes purposeful personal development and business growth in today’s digitally transforming B2B and B2C environments. Click here. Contact me.

Ideal Customer Profile 72

Ideal Customer Profile Strategy Customer SME 72

SBI

SEPTEMBER 12, 2018

TimeTrade @TimeTrade TimeTrade’s Intelligent Appointment Scheduling helps optimize engagement across sales, marketing and customer service & support. TimeTrade can be integrated into almost any channel, allowing prospects and customers to make meetings and appointments at the peak of their interest. Booth 1728.

Vendor 106

Vendor InsideView Hotels Hiring 106

Babette Ten Haken

OCTOBER 10, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how collaboration catalyzes purposeful personal development and business growth in today’s digitally transforming B2B and B2C environments. What are you waiting for?

Ideal Customer Profile 70

Ideal Customer Profile Customer SME Hiring 70

Anthony Cole Training

AUGUST 9, 2011

Tony Cole can tailor a workshop or keynote that will help your team discover the spark of extraordinary motivation and success. Dont Miss Tonys Upcoming Workshop! Learn How to Drive Consistent Sales Results from Your B2B Sales Team. Does Your Team Need a Wake Up Call? Why Arent Your Salespeople Selling? Fix Your Problem Now.

Hiring 136

Hiring Prospecting Ideal Customer Profile Sales Qualified Lead 136

Factor 8

AUGUST 3, 2017

Because our training actually gets reps on the phones live during training raking in the results and money while in the workshop. Not field sales you guys, not customer service. BDR/SDR teams, Acquisition reps, Account Managers, ISE’s Customer Success. If you’ve said this to a group of reps, you get us. Love the energy?

Hiring 39

Hiring Inside Sales Ideal Customer Profile Energy 39

The Pipeline

OCTOBER 3, 2011

I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. B2B Lead Generation Blog. Tongue in cheek. Trigger Events. Voice mail. Walk Away Price. When Sales Met Marketing. White Paper.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227

PandaDoc

OCTOBER 3, 2023

Online B2B platforms employing sales enablement software can score leads not just based on interaction metrics like page views or downloads. Run workshops or surveys to understand the daily challenges of your team members. A finance company was eager to enhance its customer service and lead generation through an AI-driven chatbot.

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

Lessonly

MARCH 16, 2020

Whether we’re talking about sales, customer success, customer experience, customer service, you name it, no customer facing role can be defined by in-person training and binders anymore. Especially in B2B sales training because the world of sales, especially SaaS sales training, moves too fast today.

Software 26

Software Software Training Territories 26

Hubspot Sales

OCTOBER 29, 2017

Mark Hunter, also known as The Sales Hunter, is the author of "High Profit Selling" and an in-demand speaker and workshop facilitator. An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell.

Channels 111

Channels Video Training Hiring 111

Sales Hacker Training

AUGUST 10, 2021

But when you look at the customer service team, sometimes the people with the least amount of experience who get paid the least amount of money and get the least amount of training are spending the most amount of time with your valued customers and clients. Are you B2B? It was our biggest thing to overcome.

Training 119

Training Scale Webinar Metrics Face-to-face 119

Score More Sales

MAY 10, 2010

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? Of Value Propositions and Elevator Pitches for B2B. Talking or Writing Too Much in B2B Sales. Sales Tips and Strategies to Grow Revenues. Consulting. by Lori Richardson on May 10, 2010.

Lead Rank 120

Lead Rank Lead Scoring Customer Service Top of Funnel 120

Sales Hacker Training

SEPTEMBER 5, 2018

For sales reps, Advantage provides learning experiences for every role — on diverse topics such as sales negotiation, customer empathy, task prioritization, emotional intelligence , and B2B sales acceleration. Carew International provides end-to-end support in sales training, leadership development, and customer service.

Training 103

Training Scale Lead Qualification Lead Rank 103

Klozers

JUNE 1, 2016

One of the most common questions we receive in our Sales Workshops is “What are the Best Sales Books I should be reading?” Although targeted for those involved in a complex sale the principles are equally valuable for all business to business (B2B) sales. 6) As a Man Thinketh – James Allen.

Top of Funnel 20

Top of Funnel Scale Consultative Selling Lead Generation 20

The ROI Guy

FEBRUARY 2, 2011

Over the past 18 months, the survey results indicate that CFOs have assumed significant additional responsibilities for several key groups, including: information technology (43%), human resources (39%), production (38%), customer service (37%), and even marketing / sales (33%).

Buying Cycle 45

Buying Cycle ROI Journal Case Study 45

Allbound

SEPTEMBER 12, 2018

Pantheon partners also receive free hosting for development sites along with their own agency website, access to a developer dashboard and site management tools, access to additional monitoring tools like New Relic, priority support, assisted migrations, custom training workshops, and more.

Commission 112

Commission Referrals Hubspot Marketo 112

MEDDIC

SEPTEMBER 2, 2022

Better customer relationships. Customer service is an often-overlooked part of the sales process. Great sales coaches inspire sales teams to build and maintain relationships with existing customers. You don’t sell in retail and CPG sectors the same way as in Enterprise B2B. No knowledge of your type of business.

Sales Coaching 52

Sales Coaching Coaching Hiring Ideal Customer Profile 52

Sales Evangelist

MARCH 12, 2019

No matter what industry you're in, what size company you're in, whether you sell products or service, whether you sell B2B or B2C, and it doesn't even matter what methodology you use in your sales. Two differentiation workshops It doesn't matter what you're selling. The premise is simple: win more deals at the prices you want.

Trade Show 40

Trade Show B2C Face-to-face Buyer 40

Product Management University

OCTOBER 28, 2020

A solution in the simplest terms eliminates key obstacles that keep customers from achieving a highly valuable outcome. Nordstrom has always been known for outstanding customer service. A solution in B2B is often created from a “bundle of products” that work seamlessly together. Take retail for example.

Retail 40

Retail Discount Intent Analysis 40

Mereo

APRIL 16, 2020

And this misalignment is costing B2B companies 10% or more of lost revenue annually. This includes your salespeople, your marketing team, your customer service professionals. Leadership beware of the following: Misalignment Among Sales, Marketing and Product Teams. in-person, eLearning, ride-alongs) with ongoing coaching.

Sales Enablement 81

Sales Enablement Revenue Face-to-face Ideal Customer Profile 81

Gong.io

JULY 18, 2022

It goes without saying that sales reps must know the ins and outs of your products or services. In fact, 65% of B2B buyers cited a strong knowledge of the solution area as a top reason for choosing a winning vendor over other options. Review customer testimonials: Your current customers are a valuable source of information.

Solutions Selling 62

Solutions Selling Ideal Customer Profile Outsourcing Services Sales Methodology 62

Close.io

JUNE 24, 2019

Grab a free copy of our book on customer acquisition for B2B software companies! While the sales development representative is typically an entry-level position, consider applicants with experience that could be beneficial to the role including customer service and data entry. Want more advice on selling software?

Outsourcing Services 91

Outsourcing Services Lead Rank Hiring Sales Qualified Lead 91

Contact Monkey

SEPTEMBER 5, 2017

Desk.com is a customer service SaaS tool, designed to allow companies to offer faster, more efficient, and more effective customer support. Salesforce Service Cloud. This is a separate product from Desk.com, although both revolve around customer service. image source). image source). Einstein Analytics.

SalesForce 45

SalesForce Scale Software Software 45

Sales Hacker Training

APRIL 30, 2018

In its early years, sales enablement either emerged as a subset of the broader field of Sales Operations or as a function performed singularly or collectively by other business units (sales, marketing, customer service, etc.) in support of revenue-oriented goals. 3) Tools and technology enhancement.

Sales Enablement 103

Sales Enablement Top of Funnel Sales Qualified Lead Lead Rank 103

LeadFuze

AUGUST 5, 2021

The Gist: WoodPecker has a “ mission is to enable all B2B companies to connect with their ideal customers. This huge blog site yields contributions on a massive list of topics including Sales, Marketing, Customer service, IT and Small Business. There are interviews with top sales people in the B2B industry.

Top of Funnel 98

Top of Funnel Hiring Lead Rank Social Media 98