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Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility.

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A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how collaboration catalyzes purposeful personal development and business growth in today’s digitally transforming B2B and B2C environments. What are your next steps?

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3 Tiers of Customer Value in the Product Management Maturity Model

Product Management University

This is where B2B and B2C product management completely diverge. It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? The post 3 Tiers of Customer Value in the Product Management Maturity Model appeared first on Proficientz.

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3 Facts About B2B Buyer Experience You’re Probably Ignoring

Sales Hacker

How and when do buyers want to engage with providers of goods and services, and are there unique preferences for B2B vs. B2C purchase scenarios? For this specific survey we spoke to more than 300 B2B buyers, representing a cross-section of goods and services, company sizes and vertical markets. Still Thinking B2B vs. B2C?

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3rd Quarter One Millimeter Mindset™ Zinger Blog Posts

Babette Ten Haken

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Social Communication is not permission to Sell.

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Top 21 Sales Training Programs and Techniques to Boost Team Performance in 2022

Highspot

Here are a few you might recognize: B2B or business-to-business sales : Designed for B2B-style businesses that target their sales pitch toward key business decision makers (typically C-suite level leadership or managers) who are responsible for purchasing products, services, and software for their company. The Brooks Group. Challenger.

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Serving Toxic Demanding Customers is not a Business Growth Strategy

Babette Ten Haken

Hire me to speak or conduct a workshop at your next corporate or association event. Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how collaboration catalyzes purposeful personal development and business growth in today’s digitally transforming B2B and B2C environments. Click here. Contact me.