Sales Tips: Best Practices for Collecting B2B Research Data

Customer Centric Selling

While no survey taker likes long surveys, B2B respondents are generally more willing than B2C respondents to answer a longer set of questions, due in large part to the longer timeframes, higher purchase prices and greater energy they’ve invested during the evaluation process.

A Hopscotch Client Retention Strategy will not boost Client Success

Babette Ten Haken

Hire me to speak or conduct a workshop at your next corporate or association event. If you practice a hopscotch client retention strategy, do not get your hopes up. Making clients successful is hardly child’s play.

Confusing Customer Service Delivery with Customer Experience Delivery?

Babette Ten Haken

Through sensor-based feedback loops displayed on screens in B2B as well as B2C settings. Then take a look at my latest speaking programs and workshops. . Do we really understand the difference between customer service delivery and customer experience delivery?

3 Facts About B2B Buyer Experience You’re Probably Ignoring

Sales Hacker

How and when do buyers want to engage with providers of goods and services, and are there unique preferences for B2B vs. B2C purchase scenarios? Still Thinking B2B vs. B2C? Still Thinking B2B vs. B2C? This includes programs like in-person workshops and classes.

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Sales Rejection or Objection? Chicken or the Egg?

Closer's Coffee

I heard a saying the other day, “ Sales is not B2B, or B2C its H2H (human to human) this is a great way to sum up, the foundation for selling. A recent workshop I conducted presents a great example of the power of research.

3rd Quarter One Millimeter Mindset™ Zinger Blog Posts

Babette Ten Haken

Hire me to speak or conduct a workshop at your next corporate or association event. These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. So often, all of us get caught up going through the “steps” of someone else’s process or “how to” formula.

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3 Ways Our Current Customers find Us Professionally Boring

Babette Ten Haken

Hire me to speak or conduct a workshop at your next corporate or association event. Our customers find us professionally boring when we are completely boring. Over time, we gradually become less than enthusiastic about serving them. For a number of reasons.

Serving Toxic Demanding Customers is not a Business Growth Strategy

Babette Ten Haken

Hire me to speak or conduct a workshop at your next corporate or association event. All of us have toxic demanding customers in our client bases. However, we do have control over the situation. Let’s explore. These customers pride themselves in making our business lives difficult.

Sales Tips: Asking vs. Telling

Customer Centric Selling

Before starting a workshop in the Czech Republic a few years ago, the CEO made me aware that there were no salespeople under communist rule. I suspect many of these situations occurred early in our lives in transactional B2C purchases but the stereotype is liberally applied to B2B sellers.

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The 23 Best Sales Training Programs for Every Budget and Team

Hubspot Sales

Your SalesMBA™ Workshops. Price: $395-$595 per attendee (depending on the workshop). Jeff Hoffman’s workshops span the entire sales cycle, from getting your prospect’s attention to successfully winning their business. This workshop might offer the strategies you need.

Sales Training Is Not Just for Big Business – Part 05

Increase Sales

Probably the best way is to ask your clients to your colleagues along with others within your B2B or B2C business network. And the generic workshops or seminars are mostly likely too generic, probably do not offer any proven assessments and lack any significant return on investment.

Why Customer Micro Experience Specialists impact Customer Retention

Babette Ten Haken

This phrase often refers to business-to-consumer (B2C) marketing activities, including retail spaces created for specific customer niches. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Sales Tips: Don't Scare Buyers into Making "No Decision"

Customer Centric Selling

In my B2C buying experiences, timeshare salespeople are by far the most aggressive closers. Take a look at the sales training workshops available to get started and improve sales performance. Sales Tips: Don't Scare Buyers into Making "No Decision".

Selling Your New Sales Deck to Sales

Openview

It was fun having my parents think I was some kind of messaging celebrity, but I recognized Christoph as the CEO of an early-stage tech company who had recently attended one of my workshops. Editor’s Note: This article was first posted on LinkedIn here. .

Sales Tips: OOPS - Are You Closing the Wrong Person?

Customer Centric Selling

While most applicable to B2C sales, the "always be closing" mentality has unfortunately become part of the general sales stereotype. It most cases it isn’t a single “hit and run” order as is the norm in B2C transactions. Sales Tips: OOPS - Are You Closing the Wrong Person?

Sales Tips: Suggested New Years Resolutions

Customer Centric Selling

It’s bad enough to use that term in B2C sales when it’s unlikely the buyer and seller will ever meet again, but in B2B transactions it can be outright offensive. Take a look at the sales training workshops available to get started and improve sales performance.

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Sales Tips: How to Earn the Right to Close

Customer Centric Selling

Many peoples’ impression about selling and closing is based upon experiences they’ve had in B2C transactions. Take a look at the sales training workshops available to get started and improve sales performance. How to Earn the Right to Close.

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Sales Training Insight into DIY Buying - Has It Gone Too Far?

Customer Centric Selling

Some of the most unpleasant interactions with sellers occur early in our lives in B2C buying decisions. I believe B2B sellers are different than B2C sellers for many reasons: They try to establish long-term relationships with companies.

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Sales Tips: Empower Rather Than Sell

Customer Centric Selling

In doing so, it is important to be aware of the widespread, unflattering stereotype of salespeople that is largely based upon negative B2C experiences early in our lives. Seats are filling FAST in the July 21 Sales Process Management™ Workshop in D.C.

The Pipeline ? Death Of Salesman 2.0?

The Pipeline

For me, and for all professional sales people, the piece has some short comings, not the least of which are it fails to address or distinguish the real difference between B2B and B2C; it fails to differentiate between transaction – interaction – purchasing and selling. Workshops.

Sales Tips: Who's Driving the Bus?

Customer Centric Selling

B2C buying has served as the canary in the coal mine for B2B buying. Grab one of the last seats available at our next open workshop in Boston, Aug 3-6 ! Sales Tips: Who's Driving the Bus? By John Holland, Chief Content Officer, CustomerCentric Selling® - The Sales Training Company.

Sales Tips: What Happens When Inmates Get the Keys?

Customer Centric Selling

The pervasive negative stereotype (learned early in our lives in regrettable interactions with B2C salespeople) has been applied with a broad brush to all. Sales Tips: What Happens When Inmates Get the Keys?

The Pipeline ? ?But we're not IBM?

The Pipeline

Workshops. Home About The Pipeline. Contest. Free Resources. Search. 0 Subscribers. Subscribe by Email. We take privacy seriously. Your email address will not be shared. Sign up for our Email Newsletter. For Email Newsletters you can trust.

When Have You Earned the Right to Close?

Customer Centric Selling

We’ve all experienced this tactic in B2C situations with sellers trying to close car sales, real estate transactions, timeshare units, etc. Take a look at the sales training workshops available to you and improve sales performance.

The Pipeline ? Prospecting With E-Mail

The Pipeline

If you are selling B2C (or even B2B) one of the best things you can do is give people a good reason to subscribe to your e-mail list and then provide value with every mail you send, slowly building relationship and trust. Workshops. Home About The Pipeline. Contest. Free Resources.

Sales Training Article (SBI) - So What Can I Sell You?

Customer Centric Selling

The next segment of Max''s story is one played out regularly in sales (B2B, B2C, inside, and direct). Register for a sales training workshop to learn how to sell better and make your number in 2014. Sales Training Article: So What Can I Sell You?

Sales Tips: How to Get Buyers and Sellers onto the Same Page

Customer Centric Selling

Unlike B2C transactions where buyers and sellers will never interact again there is the need and desire to establish relationships and execute “land and expand” approaches over time. Take a look at the sales training workshops available to get started and improve sales performance.

The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Mark Hunter, also known as The Sales Hunter, is the author of "High Profit Selling" and an in-demand speaker and workshop facilitator. Not exactly an industry but certainly distinct from traditional B2B or B2C selling, multilevel marketing heroes are nothing new.

Sales Training Article asking, "Where's All This Buying?"

Customer Centric Selling

B2C and small B2B decisions are made on a regular basis via the Internet. Take a look at the sales training workshops available to you and improve sales performance. Sales Training Article: Where''s All This Buying?

The definitive guide on how to write a business plan (free templates)

PandaDoc

We suggest these seven: Your customers: Are you B2B or B2C? Host a free workshop? A business plan is essential to your company’s success. After all, seven out of ten businesses fail within five years. We know you’re starting a new business or moving to expand and want to stay focused on the positive and the last thing you want to talk about is failure. But for 70 percent of business companies, failure is the reality, and the primary cause is a lack of planning.

Tom Pisello: The ROI Guy: Predictions for 2011: The End of B2B.

The ROI Guy

Internet Fueled Buying Cycles on the Rise – In the B2C space, the Internet has fundamentally changed how books, apparel, electronics, music, cars and other goods are bought and sold.

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