Four Ways Retail Banking Service Professionals Build Customer Relationships


As a result, retail bank service professionals have emerged as a primary point of contact for customers. Throughout their conversations, retail banking service professionals have an opportunity to understand the customer’s concerns, needs, and even emotions.

The Future of Customer Service Is Bright: Why Customer Service Enablement Is Game-Changing


Here’s the deal: If you’re contacting customer support, things probably aren’t going your way. Case in point, do any of these situations resonate with your customer service experiences? These types of customer service experiences are all common.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Banking Fintech In an Increasingly Global Society


Financial technology—or fintech for short—is making it easier and simpler to do everything from making bank deposits on your cell phone from anywhere in the world to getting the latest currency conversion rates via an app. trillion in goods and services in 2020. Banking on the Go.

AI in Marketing: How and Why Your Peers Are Leveraging It

SBI Growth

Remember ‘big data’ and ‘advanced analytics’? These trends gradually evolved over the past decade as more and more businesses jumped on the bandwagon; ultimately paving the way for the next truly revolutionary tool in marketing: Artificial Intelligence (AI). Read on to.

9 Can’t-Miss Customer Service Conferences in 2019


Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. We want to help your team deliver the best customer service possible—so to help you plan out your year, we put together a list of conferences that we’re looking forward to attending. SOCAP Customer Care Summit. Smart Customer Service.

Lessons From Two More Top Customer Service Companies


Why is it that some businesses are so successful at generating revenue through outstanding customer service — while others struggle to keep churn at bay? . Most recently, we took a look at concrete best practices from companies at the top of the American Customer Satisfaction Index. Plenty of others offer even more clues as to what the best customer service companies do differently. What NPS tells us about customer service.

The Most Opportune Time Ever For Changing Organizational Culture

Integrity Solutions

There’s never been a better time to step up to more transformative culture change — to increase transparency and shift the culture with a greater focus on customers, employees and the community. The financial services industry has been through its fair share of turmoil in recent years.

Don’t Fake It ‘Til You Make It: 3 Employee Onboarding Best Practices For Your Customer Service Team


In college, I applied for a marketing internship at a bank. So, how can we onboard new customer service reps so well that they never feel pressure to fake anything? They’ll need to learn and practice reviewing tickets, resolving problems, taking calls, and chatting with customers. For customer service managers with quickly growing teams, ramp time is critical. Well-supported reps will support your customers in a real, human way.

Who are the Smartest People in Your Organization?

Babette Ten Haken - Human Capital & Industrial IoT

When we better serve each other, we better serve our customers. Babette Ten Haken’s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze employee stakeholder success and customer retention. The smartest people in your organization have compelling stories to share. Plus, they are a treasure trove of knowledge.

SME 66

Every Crisis is an Opportunity!

Adaptive Business Services

This is a story about customer service. They have earned a repeat customer. I remember the first deal that I did with a state bank that was wanting to expand rapidly. appeared first on Adaptive Business Services. Articles Selling Customer service

17 Small Business Mistakes You Need to Avoid

Smooth Sale

Perhaps you’ve launched it relatively recently, or you’ve been selling your products and services for a few years now. How will your customers know about your brand and its products and services? Terrible Customer Service. Image Credit: JESHOOTS-com.

Why are You telling only Half Your Professional Story?

One Millimeter Mindset

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Babette Ten Haken’s One Millimeter Mindset® Storytelling Speaking Programs, Workshops and Facilitation Services leverage storytelling to catalyze employee and customer success and retention. You know you are telling only half your professional story.

How Customer Service Reps Become Leaders with Learning Management System Software


Think about your customer service interactions over the past year. Maybe you talked to a call center agent from your bank after too many failed password attempts. We’re humans and customers. Interacting with customer service automation and agents is part of life, but let’s be honest together for a second… We’ve all been burned by loud, spotty jazz while we’re on hold. Service. Examples of this are best shared by our customers.

Marketing Strategies That Work for Any Industry—and 2 Creative Ways to Fund Them

Smooth Sale

Thus, following customer trends and desires will lead to sales-driving data. These brands will have spent the money on researching what customers want. The best store layouts are set up to direct the customers, and premium items on an eye-level display will catch their attention.

Are Your Employees invested in Your Company Story?

One Millimeter Mindset

With each other, and for each other, on behalf of serving your company’s customers. Because marketing materials often are focused on customer acquisition and stockholders, rather than attracting and retaining of internal employee stakeholders. Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention.

SME 67

Are Your Customers Confident in You?

The Sales Hunter

We already covered Sell the Outcome, Not the Activity and Sell the Urgency of the Customer’s Timeline. Today I want to emphasize the importance of increasing the level of confidence the customer has in you. The more confident the customer is with you, the more value they will place in what you’re telling them. Then why should you expect the customer to? How are you in handling the customer’s questions?

Why Business Decision Makers tune out Left Brain Thinkers

One Millimeter Mindset

Think about the implications for employee experience and customer experience. Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Ah, the life of left brain thinkers is complex and frustrating.

How are You reinforcing Business Growth Status Quo?

One Millimeter Mindset

Except that new customer acquisition is, well, flat or nonexistent. And cash flow appears to be flowing, which means that customers are paying invoices on time. While the company targets winning new customers and more complex projects, current employees lack the capabilities to execute these types of deals. With a stable and loyal customer base full of repeat projects, sales assets gradually lose the capabilities needed to win new deals with new customers.

SME 60

Are you outsourcing or insourcing company storytelling?

One Millimeter Mindset

Because, more often than not, agency clients are more interested in telling business and use cases to acquire customers and justify stockholder return on investment. A storytelling culture connects what everyone “does” on behalf of better serving each other, and their customers. After all is said and done, storytelling is about having a conversation: with each other and with your customers. Because employees understand their role in getting customers to where they need to go.

Why Selling Pressure impedes Service Delivery Quality

One Millimeter Mindset

Adding selling pressure to the functional responsibilities of front line and back end service teams can backfire. Next, these teams may not have time to sell effectively, especially when actively serving customers. My advice: If you add selling pressure to service team functionality, set these teams up for success. Selling pressure negatively impacts both employee experience and customer experience. . Because customers jump ship.

SME 56

A Workforce Profitability Strategy gives Employees Permission to Shine

One Millimeter Mindset

But also, they become co-invested in your customers’ and members’ growth strategies, as well. Think of the aggregated impact of engaged employees on customer experience, customer success and customer retention. Gain tactics to help you better serve yourself, so you can better serve customers. Babette Ten Haken is a business growth and customer retention specialist.

Churn 62

Professional Communication Soft Skills are more than Talk

One Millimeter Mindset

Because professional communication soft skills create employee and customer experiences: about you and your unique mindset. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Customer Experience, Success, Loyalty, Retention Professional Development collaboration communication customer experience customer service employee experience Industry 4.0

SME 59

What is the Employee Experience of not being Entirely Incorrect?

One Millimeter Mindset

Shouldn’t our differences become strengths and opportunities – instead of impediments – to better serve our customers? Organizational cultures which focus on clarifying stakeholder context create more confident employees who ask better questions when serving customers. The aggregated employee experiences driving internal and external stakeholder success and customer retention require executing a consistent communication strategy.

Why Your Soft Skills Scorecard impedes Your Professional Success

One Millimeter Mindset

Babette Ten Haken is a professional speaker specializing in customer retention. Collaboration And Convergence Customer Experience, Success, Loyalty, Retention Human Capital & Industrial IoT Workforce Professional Development banking business growth collaboration communication customer experience customer retention customer retention keynote speaking programs customer service engineering financial services healthcare HR human capital strategy IIoT Industry 4.0

What I Learned About Selling By Sitting In Starbucks. (And It’s Not from the Employees).

The Sales Hunter

The area of town I’m in is upscale and the customers are all dressed very well, and the conversations I’m overhearing range from someone catching a flight to London later today to another person discussing a major contract. All the while, the customers are eating and drinking the same products sold in every other Starbucks. That you don’t have to change what you sell just because your customer base might be different. Customers buy for different reasons.

How an Inclusive Storytelling Culture retains Customers

One Millimeter Mindset

And, often, these activities are outsourced to folks who are not as invested as you are in retaining not only your customers, but also your employees. Because when storytelling captures employee stakeholder voices from across the organization, customers become more invested in you. And when employee stakeholders understand the value of better serving each other, that value is reflected in the quality of customer-focused solutions they create.

SME 59

Why Professional Terminology gets in Your Way Professionally

Babette Ten Haken - Professional Development

Babette Ten Haken‘s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs are created for organizations and associations who want to catalyze stakeholder success and customer retention. Collaboration And Convergence Professional Development banking collaboration communication customer service engineering healthcare human capital strategy Industry 4.0

SME 60

Why Our Professional Spiel falls short on Credibility and Buy In

One Millimeter Mindset

Our professional spiel creates stakeholder and customer experiences. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Babette Ten Haken brings her One Millimeter Mindset speaking programs and workshops to organizations and associations, like yours, who want to leverage collaborative business models and profitable workforces to retain the customers you work so hard to win.

SME 60

Differentiation is about seeking Business Common Ground

Babette Ten Haken - Professional Development

And service is off the mark. Consequently, customers realize they have no reason to continue doing business with us. Seeking business common ground differentiates the customer’s experience of us. Book an appointment with me to better serve your customers. Collaboration And Convergence Professional Development babette ten haken profitable collaboration banking business growth collaboration customer service engineering IIoT Industry 4.0

SME 62

How will You wield the word NO this week?

One Millimeter Mindset

Also, how is this word impeding remarkable customer experiences and employee experiences? Consider how saying NO Thank You, and then communicating what you might say YES to, facilitates the best use of your time and skills in better serving colleagues and customers. . Gain tactics to help you better serve yourself, so you can better serve customers. The word NO is a powerful word. With mostly negative connotations. Yet saying NO can be positive, as well.

Workforce Profitability retains Customers

One Millimeter Mindset

A solid workforce profitability strategy ultimately retains customers. Revenue generators dedicated to creating the aggregated set of customer experiences required to both acquire and retain customers. What type of customer experiences does this type of hiring model perpetuate? On behalf of acquiring, serving and retaining customers. Instead of customer-retention specific outcomes. Ultimately, customer retention is an all-hands-on-deck strategy.

Difficult Customers? Read this Customer Retention Blog Review.

One Millimeter Mindset

We all experience difficult customers, from time to time. When we only have one customer as our “one and only” customer, well, things become challenging. In order to deliver product, service and experiential quality excellence. Our difficult customers test both our courage as well as our critical thinking skills. Some of our most difficult customers also are the most rewarding. Workforce Profitability retains Customers [link].

Take these 3 Actions to grow Workplace Engagement

Babette Ten Haken - Human Capital & Industrial IoT

The colleagues you least expect to make the greatest contributions often hold the keys to creating more robust and innovative customer-focused outcomes. Then, take the next steps towards growing customer and employee experience and retaining customers: Subscribe to my blog. How do you grow employee engagement when your workforce is small? Or, multi-generational, multi-disciplinary, located in multiple divisions and represents different levels of education?

SME 59

When We leverage Our Customer Retention Superpower

One Millimeter Mindset

Each of us has a customer retention superpower. And our unique qualities, actions, beliefs and behaviors keep customers glued to our sides, year after year. Our customer retention superpowers are more than attaining functional expertise and excellence in our current professional position. Because if, and when, we leave our current employer, why is it that some of our customers follow us to our next employer? Is it time to discover your customer retention superpower?

To retain Your Customers retain Your Employees First

One Millimeter Mindset

Do you retain employees as a critical part of your customer retention strategy? Do I need to tell you I had one of the highest customer retention rates, year over year? Or, can your customers count on working with the same people, over time, to drive customer success and customer retention? Which scenario do you think creates a loyal and retained customer base? Because existing customers can know your processes better than your newbies do).

Churn 59

Why Left Brain Thinkers should run your next Sales Team Meeting

One Millimeter Mindset

The situation left one of my customers double-billed for two different versions of an interactive on-line catalogue product. Let’s just say, moving forward, we became quite a team, together, working on behalf of our customers and each other. Left brain thinkers connect the dots between what you do and what they do, on behalf of better serving each other and your customers. Especially if you want to retain your customers for more than the next sales cycle. Really?

SME 57

3 Reasons why Post Sale Execution Experience Succeeds or Fails

One Millimeter Mindset

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? First, when introducing new products and services to existing customers, details and nuances get lost in transition. Products, services and platforms are increasingly more interconnected and complex. As a result, they take their eyes off customers.

Churn 58

Why Professional Communication is impeded by Your Biases

One Millimeter Mindset

Ultimately, customer experience reflects this scenario as customer success and customer retention also are impacted. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. IoT manufacturing personal development professional development sales storytelling for left brain thinkers Storytelling for STEM professionals women in banking women in business women in engineering

SME 53

A Potent Human Capital Strategy needs a Potent Client Retention Strategy

One Millimeter Mindset

Otherwise, stakeholder churn rates negatively impact your organization’s and association’s ability to hold on to the customers you work so hard to win. A vestige of mass-production mindset, where employees are cogs in a wheel rather than a vibrant and dynamic part of business growth and customer success. A potent client retention strategy flattens the concept of customer acquisition and retention.

Why Every Employee drives Revenue by Serving Colleagues First

One Millimeter Mindset

In better serving colleagues, we better serve our customers. So, together, they better serve their customers: their patients. Do each of us “know“ who our resource network is, when we run out of answers, options and insights when serving our customers? In better serving colleagues, we drive revenue: through our own organization and our customers’. Focused employee and customer outcomes create extraordinary and enduring employee and client experiences. .

SME 54