Trending Sources

5 Easy Ways to Ignite Your Customer Service

Vertical Response

What new things are you doing to make your customers happy? Take some time now to drive value for your customers, and benefit from it all year long. Know your customers. Identify customers who haven’t purchased in six months, and send them an email with a great deal.

Sales Myth: If I Provide Great Customer Service, I Will Never Have to Prospect

The Sales Hunter

Providing great customer service is what every company and salesperson feels they need to be doing. The sales myth is the more focus that is placed on taking care of existing customers and providing them with great service, the less need there will be to prospect. Blog Professional Selling Skills Prospecting customer service prospect prospecting sales prospectingSure, that sounds great.

Master the Art of Customer Service with These 5 Tips

Inside Campaigner

Every business, especially B2C businesses, should understand the importance of providing dynamite customer service. S atisfied customers greatly affect a company’s success and there’s simply no excuse not to start investing on customer service.

5 Ways Customer Service Can Support Marketing

Microsoft Dynamics

Many brands and organizations are making it a priority to create a consistent and satisfying customer experience no matter what channel, department or individual the customer (or potential one) connects with. Here are five ways customer service can support marketing: 1.

5 Tips to Get Social with Your Customer Service

Vertical Response

This also means having an active social presence that can help satisfy customer service needs with real-time responses. Answer customer questions and concerns in a timely manner. Twitter has become a customer service mecca. © 2014, VR Marketing Blog.

Bridging the Customer Service Gap

The 1to1 Media Blog

Organizations are under pressure to keep up with these changes while also providing fast and reliable service across multiple channels. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. The way we communicate is rapidly changing.

JCPenney Brings Omnichannel Customer Service to Life

The 1to1 Media Blog

Yet, while the years haven''t necessarily been kind to the department store chain, times have allowed its omnichannel customer service to grow and flourish. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Connecting the Dots in Omnichannel Customer Service

The 1to1 Media Blog

Customers aren't just multichannel. They're increasingly cross-channel as they use a variety of different touchpoints to find information about product and services they're interested in. So while customers don't necessarily think of themselves as omnichannel, they do expect the companies they interact with to know which touchpoints they were last using before reaching out to a customer service agent for additional help.

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. They play a key role in the sale process, but I believe strongly salespeople and customer service people are to be doing two different tasks.

Cultivating Social Customer Service Success

The 1to1 Media Blog

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Service Customer Strategy Social Media customerexperience customerservice customerstrategy customersupport omnichannel socialmedia

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Going the Distance to Improve Customer Service

The 1to1 Media Blog

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Engagement Customer Experience Customer Service Customer Strategy customerengagement customerexperience customerserviceToday's consumers are constantly connected to the Internet, with millions of people doing more and more from their smartphones. These mobile users increasingly expect seamless communications with companies from their devices.

Hear that? It's the Evolution of Customer Service Calls

The 1to1 Media Blog

Like many people, the last thing I want to do is speak with a customer service agent when I have a question. Why call when the answer can most likely be found online in the FAQ section or through another self-service option? There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Service Data Analytics homepage

The Social Evolution of Customer Service

The 1to1 Media Blog

But, as these social interactions begin to blossom, companies have begun to value and utilize social tools as part of their customer care efforts. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Service is a Product of Your Company’s Culture

The Sales Hunter

It’s easy for people believe they offer customer service. Challenge is customer service is a moving target. The hospitality industry is built around customer service, and yet even within this industry, there are wide ranges […]. Blog Customer Service Professional Selling Skills customer customer service parisIt’s another thing to do it. What it means to one person may not mean anything to another person.

Shep Hyken: The Future of Customer Service

The 1to1 Media Blog

Customers are increasing their use of digital channels such as mobile and social media to resolve product and service issues and receive support from companies. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

A Common Sense Approach to Proactive Customer Service

The 1to1 Media Blog

Doing what's right for customers is an easy concept to understand but fairly difficult to implement. Listening to them, anticipating their needs, and providing tailored service where and when they need it can be challenging to put into practice. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Making Customer Service Everyone's Job

The 1to1 Media Blog

files: You dial an 800 number for product or service support and find yourself getting lost in the IVR tree. But in most cases, if you''re connected with someone outside of customer service - regardless of how you arrived there - he or she will inform you that customer support is outside their jurisdiction. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Culled from the ''has-this-ever-happened-to-you?''

Retail Customer Service in the Time of the Millennial Mindset

The 1to1 Media Blog

When it comes to customer service, retailers are constantly searching for new techniques to personalize the shopping experience, catering to the specific individual, not the masses. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Service in Sepia; Salesmanship in Full Technicolor. Thank You Stephen Mulder!

Jonathan Farrington

When we think “sepia,” we think “old fashioned” or we think of “the way things used to be” My memories of genuine quality customer service are vague – rather like those long hot summers we always had when we were growing up?

Injecting the Fun Factor into Customer Service

The 1to1 Media Blog

Good customer service is difficult to come by these days, but even more elusive is fun service. In fact, Zappos, famed for its customer service that goes the extra mile for customers, has created a company culture that instills having fun on the job. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Some companies like Southwest Airlines and Zappos rely on laughter to stand out from the competition.

Study: Customer Service Differentiation Struggles to Get Out of the Gate

The 1to1 Media Blog

Most business leaders would be thrilled to have their companies be able to deliver a differentiated customer experience. But many organizations are often hamstrung by a lack of insights about individual customers and process gaps that are needed to provide personalized, smooth, and tailored experiences. This can manifest itself in customer service interactions when a poor customer experience can result in desertion.

Guest Article: “10 Reasons Why Outrageous Customer Service Is All That Matters,” by Dan Waldschmidt

Sales and Management Blog

10 Reasons Why Outrageous Customer Service Is All That Matters. There is nothing else more important than making sure every memory of you by your customer is one of delight. Make no mistake — treating your customer in a way that creates delight is one of the hardest, most emotionally intensive talents that you will need to master in order to position your business for exponential growth. It isn’t profitable to provide amazing customer service to everyone.

Proactive Deception Versus Proactive Customer Service

The 1to1 Media Blog

But in these days where making the bond between brands and their customers is essential to economic prosperity, it seems like some companies are still donning yesterday's trends of relying on deceptive practices by not proactively reaching out to customers to help them make informed decisions.

Extending Customer Service Beyond the Purchase

The 1to1 Media Blog

The customer experience doesn't end with a transaction. Instead, that's just the beginning and customers expect organizations to continue delivering an outstanding experience even after they have made a purchase.

The Secret to Top-Notch Customer Service

Vertical Response

We stay at our favorite resort, which in our opinion has the best service of any place we’ve ever been. As it turns out, for each year of service, the staff gets a new diamond they place in the pin and wear with the utmost pride. © 2013, VR Marketing Blog.

Being at Your Customers' Service

The 1to1 Media Blog

In an ever-changing world customers are taking control. But rather than being daunting for organizations, this shift presents an opportunity for customer service leaders to step up and give their customers a voice, Citibank senior vice president of social media Frank Eliason believes. In an interview with 1 to 1 Magazine, Eliason highlighted the importance of treating customers as humans.

The "Miracle on 34th Street" Guide to Customer Service

The 1to1 Media Blog

Nick's behavior in Miracle on 34th Street and you will discover that under his white beard lies the face of an experienced customer service professional. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

6 Tips for Taking Service Beyond 'Customer Service Week'

The 1to1 Media Blog

Today marks the start of Customer Service Week where thousands of companies will honor and award their employees in an effort to boost morale and celebrate those committed to delivering exceptional customer service. In an effort to encourage continuous improvement for companies'' service organizations beyond October 11, I''m making the following recommendations. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Chat Seen as Customer Service of the Future

The 1to1 Media Blog

The prevalence in text-based communication has increased the popularity of chat for customer service use, according to Jeremy Sokolic, senior vice president of marketing at LivePerson. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Social media and mobile phones have changed the way many people view the world.

Customer Service Week: 4 Tips for Customer Service Excellence

The 1to1 Media Blog

Customers have high expectations and only organizations that deliver on these high expectations will be successful. When delivery falls short of their expectations, customers will simply vote with their feet and go to a competitor.

6 Tips for Social Media Customer Service

The 1to1 Media Blog

Social media has revolutionized the way we communicate and is providing organizations a new way to interact with their customers and foster relationships. And customers themselves are leveraging social media to get the answers they need from the brands they do business with quicker and also magnify their voice. Customers have a voice and they're using it," Dhaliwal said during the Social Media for Customer Service Summit organized this week by Useful Social Media.

Pay TV Needs to Fix its Customer Service Issues Now

The 1to1 Media Blog

Last week, Comcast unveiled its latest plan for improving its customer service, which includes hiring 5,500 more customer service agents and automatically crediting a subscriber's account $20 if a technician fails to show up for a scheduled visit.

5 Ways to Deliver Social-Friendly Customer Service: by.

The 1to1 Media Blog

Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Voice Of The Customer. The 1to1 Blog. Strategy Speaks Blog. Champion Blog. Speaking Services. Contact Us. ); ); Get the 1to1 Blog delivered right to your desktop. Get the 1to1 Blog delivered right to your Inbox. Customer Experience. Customer Loyalty. Customer Service. Customers Rock!

A Recipe for Targeted Customer Service

The 1to1 Media Blog

For companies aiming to engage intelligently with their customers, knowledge is the appetizer, main course, and dessert. Without knowledge about their customers, companies can''t understand their needs, preferences, or buying histories and therefore are unable to deliver the most optimal service strategies as a result of that deficit. Siloed information, multiple customer channels, and legacy systems continue to threaten knowledge''s stronghold in organizations.

Customer Service Week: Recognize and Celebrate Agents

The 1to1 Media Blog

In observance of Customer Service Week this week, it''s important to recognize and reward those people who make such a difference (mainly positive, we hope) to the customers they serve.

The Data Digest: Customer Service Has Gone Digital

The 1to1 Media Blog

There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Engagement Customer Strategy Data Analytics customerservice digitaldata forrestersconsumertechnographics®data

10 Ways to Deal With a Customer Complaint

The Sales Hunter

Give me a customer complaint any day over a customer not being happy and not complaining. Below are 10 ways to deal with a complaining customer and a couple of bonus ideas: 1. Blog Customer Service leadership customer customer service sales leadership

Social Savvy Customers Impacted More by Poor Customer Service

The 1to1 Media Blog

The results of the third annual American Express Global Customer Service Barometer released today confirm the lengths those consumers will go when they encounter poor service. The survey results also reveal how dismal the general state of customer service has become. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Authenticity Is the Heart of Customer Service

The 1to1 Media Blog

And when you have a problem with any one of the products and services that you use, you expect the company to be responsive when you contact it, listen to you, understand your situation, and try as best as it can to solve your issue. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. Customer Experience Customer Loyalty Customer Service Customer Strategy customerexperience customerloyalty customerservice customerstrategy leadership

The Best B2B Customer Service I’ve Ever Seen

Dave Stein's Blog

Their commitment, quality of service, and performance is the best I have ever seen. That’s why I’m delighted Kristi agreed to an interview for this blog. First, some dazzling statistics: The average Client Relationship Advisor’s service tenure is 17 years; They retained 96% of their business in 2011. These are, without a doubt, the highest customer satisfaction scores across the board that I have seen for any company in my entire career.”.