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The Argument of Who Owns Customer Loyalty Continues

Increase Sales

Within the SMB world, the argument of who owns the customers loyalty continues to surface more and more. And now the question of customer loyalty rears its ugly head. Sales Training Coaching Tip: Customer loyalty refers to both internal customers (employees) and external customers (paying buyers).

Loyalty 138
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How to Adapt & Succeed When Pivoting to an Inside Sales Strategy

Sales Hacker

One of the professions that’s seen the most pandemic upheaval due to COVID-19 is outside sales. Fortunately, by leveraging a few inside sales best practices, outside sales reps can successfully pivot to remote sales. Reshaping Your Sales Process. And this can be a difficult adjustment to make.

Pivotal 80
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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Myth 1: Field sales reps sell primarily in person.

Lead Rank 318
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4 Forever Changes Transforming B2B Revenue Activities

Sales and Marketing Management

Author: TIM RIESTERER Sales training and enablement leaders, it’s time to level up. Buyers are searching for more information on their own. As a result, your content can’t be just a companion to a sales-led customer conversation?— When buyers eventually do talk to your reps, those conversations will most often happen remotely.

B2B 184
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4 Sales Trends to Watch in 2024

Janek Performance Group

At Janek, we help many sales leaders plan and forecast. While no one predicted a global health emergency, sales trends did anticipate future needs. In the absence of foolproof magic, sales trends reveal what’s coming and how to prepare. However, more than half of high-performing sales organizations already leverage AI.

Trends 62
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Prospect Development Program Jumpstarts Manufacturer’s Channel Sales

Pointclear

How many times have you lost a piece of business because the buyer didn’t know who you were? Few companies have the sales and marketing resources to adequately cover their markets. Surprising fact, research shows that 70% of B2B buyers find their vendors, their vendors don’t find them.).

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Digital Transformation of Sales – Where Culture Meets Technology with Debbie Dunnam, Microsoft

Igniting Sales Transformation

Perhaps the biggest reason is that my guest, Debbie Dunnam , Corporate Vice President of Inside Sales at Microsoft, walks her talk. How did you get started in sales, Debbie? I always find it fascinating to learn how my guests end up in a career in sales. Digital sales transformation requires a shift in mindset.