Jeffrey Gitomer

DECEMBER 28, 2011

It’s that time of year: “Call me back after the holidays.” Tweet Share Call me after the holidays is not an objection. For all requests and questions, including reprint permission, please call 704/333-1112 or email us. Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? It’s worse.

Call-back 198

Call-back Hiring Social Media Loyalty 198

Hubspot Sales

NOVEMBER 28, 2023

Marketing and sales teams rely heavily on one another to drive business. After all, it’s the marketing department that generates leads, and the sales team that converts those leads to paying customers. Table of Contents How can Sales and Marketing collaborate? Case studies. Training webinars.

Lead Rank 99

Lead Rank Top of Funnel Marketing Qualified Lead Ideal Customer Profile 99

Zoominfo

DECEMBER 21, 2020

The map shows the literal market expansion T-Mobile achieved from the purchase. Market expansion strategy is one of four quadrants that make up the go-to-market framework for businesses. The other quadrants include customer loyalty , offer expansion , and company transformation. Let’s explore some examples.

Lead Rank 130

Lead Rank Company Apparel Lead Scoring 130

SocialSellinator

SEPTEMBER 23, 2021

Between invoicing customers, acquiring new leads, and managing your staff members marketing your business is a challenge that requires time and energy. With social media marketing networks, such as Facebook, and Snapchat, you can get that extra boost for your marketing department. So, where do you find that extra push?

Paid Content 145

Paid Content Small Business Small Business Facebook 145

Zoominfo

JANUARY 12, 2021

Social media has quickly become an integral part of any B2B marketing strategy. And when it comes to your go-to-market (GTM) plan, you’re missing a crucial part of the puzzle without it. What Is A B2B Social Media Marketing Strategy? Here are a few ways that social media contributes to your go-to-market plan.

Social Media 100

Social Media Media Strategy Benefit 100

Sales and Marketing Management

AUGUST 18, 2017

Author: SMM staff This summer’s Fourth of July weekend marked the two-year anniversary of the Grateful Dead’s “Fare Thee Well” three-night curtain call at Wrigley Field in Chicago. Walton’s comments were written for the foreword of “Marketing Lessons from the Grateful Dead,” by David Meerman Scott and Brian Halligan.

Lead Rank 149

Lead Rank Marketing Strategy Trade Show 149

BuzzBoard

FEBRUARY 8, 2024

Revealing the power of social media marketing for local businesses In an era dominated by digital connectivity, the power of social media marketing is undeniable. Harnessing its vast potential can prove advantageous for any local business willing to move beyond traditional marketing strategies and delve into unexplored areas.

Social Media 52

Social Media Media Twitter Marketing 52

Nutshell

FEBRUARY 22, 2023

In this blog post, we’re going to cover seven of the best sales automation tools on the market, including: Nutshell HubSpot Salesforce Pipedrive Keap Calendly Mailchimp Keep reading to learn more! Additionally, Nutshell can help you automate your email marketing campaigns. One of those products is the HubSpot Sales Hub.

Sales Automation 87

Sales Automation Tools Hubspot SalesForce 87

Partners in Excellence

MARCH 14, 2024

Businesses, industries and markets are being restructured, profoundly. I thought it useful share a few of the things we have learned with our clients or observed in the performances of other companies over the past year: Down markets bring all past “sins” to the forefront. Keep it simple, go back to the basics.

Face-to-face 114

Face-to-face Lead Rank Lead Scoring Churn 114

Zoominfo

FEBRUARY 17, 2020

The goal of this tactic is to leverage the sentiments of customers to improve your marketing strategy. As a marketing technique, sentiment analysis can be as complex or as simple as you make it. In today’s customer-driven world, it’s more important than ever to understand how customers feel about your brand.

Analysis 130

Analysis B2B Airlines Marketing 130

Zoominfo

AUGUST 29, 2018

The goal of this tactic is to leverage the sentiments of customers to improve your marketing strategy. As a marketing technique, sentiment analysis can be as complex or as simple as you make it. In today’s customer-driven world, it’s more important than ever to understand how customers feel about your brand.

Analysis 176

Analysis B2B Airlines Marketing 176

Anne Miller

JANUARY 16, 2023

Now that we are in the new year and back at work, here’s a fresh metaphor to salvage a different potential relationship disaster: the irate customer with a complaint. Jim Nowakowski is a business strategist, author, and marketing communications pro. But,” challenges Jim, “What really is customer service?

Ideal Customer Profile 77

Ideal Customer Profile Customer Service Call-back Twitter 77

Lessonly

SEPTEMBER 30, 2020

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .

Customer Service 26

Customer Service Training Lead Rank Lead Scoring 26

Sales and Marketing Management

OCTOBER 26, 2020

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Reimagining Sales Coverage. Getting virtual sales right involves far more than using digital tools.

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

Lessonly

JULY 30, 2020

Why is customer service training important? You see, customer service is key to engaging customers and finding solutions. Think about it: I f you want to bring in new business, happy and delighted customers are your best marketers. But where does loyalty come from? Great question.

Customer Service 26

Customer Service Training Customer Loyalty 26

Smooth Sale

FEBRUARY 15, 2024

Still, it doesn’t need to be if your business fights back. Move Past Bad Press to Enjoy the Good Engage a PR Firm Sometimes, you need to call in the big guns. Whether that means revising a policy, making a product safer, or improving customer service, show your audience that you’re committed to change.

How To 118

How To Social Media Webinar Metrics Media 118

SugarCRM

AUGUST 13, 2019

Recently, we discussed the importance of creating a customer service experience that builds your brand. To answer this question, we turned to the world’s best customer service companies to find out: Which companies provide the best experience? 2 top customer service companies according to ACSI.

Customer Service 24

Customer Service Company Customer SugarCRM 24

Zoominfo

MARCH 27, 2018

On the most basic level, customer engagement can be defined as the ongoing relationship between a brand and its customers. And, even though customer engagement is only a piece of the marketing puzzle, it shouldn’t be ignored. The Current State of Customer Engagement.

Customer 196

Customer Consumer Channels Customer Service 196

Vengreso

JULY 5, 2023

Transition from Traditional to Modern Selling Methods Gone are the days of face-to-face sales and cold calling. Say hello to social media networking, email marketing, content creation, and SEO. It’s all about connecting with customers online. Video calls and emails became the new norm.

Referrals 89

Referrals Maximizer Ideal Customer Profile Social Media 89

Smooth Sale

SEPTEMBER 27, 2021

Today’s Guest Blog, ‘‘Marketing Strategies That Work for Any Industry—and 2 Creative Ways to Fund Them.’ When you get down to it, marketing is figuring out how to make more sales. For small business owners, strong marketing begins with examining the data that is already present. All Marketing is Not Equal.

Industry 78

Industry Lead Rank Strategy Marketing 78

Sales and Marketing Management

OCTOBER 24, 2019

Author: Tobias Goebel Customer loyalty programs are a critical marketing tool for many businesses, and it’s clear to see why: they reward return customers, provide touchpoints to drive sales, and help provide insight into customer experience and behavior.

Loyalty 120

Loyalty Customer Consumer Study 120

Sales Management Plus -- SMP

NOVEMBER 6, 2023

SMP users can quickly get a picture of their customers with trends and analysis allowing them to respond to customer requests quickly. Quick Response – The Key to Customer Satisfaction Good customer service is more than just speed, it’s about providing accurate and valuable information that meets the customer’s needs in the moment.

Data 52

Data Ideal Customer Profile Customer Distribution 52

Hubspot Sales

JANUARY 4, 2024

A bad sales month can be attributed to a variety of factors, ranging from internal processes to external market conditions. Poor customer experience HubSpot's research suggests that poor customer service can drive away potential sales. What makes a bad sales month? Sales experts set off the common seven: 1.

Top of Funnel 104

Top of Funnel How To Hubspot Forecasting 104

Sales and Marketing Management

JANUARY 20, 2020

Setup online conference calls. You don’t have to sit back and wait for buyers to reach out to you; use digital content as an excuse to stay connected. When you know you have an issue early on, you have time to seek help and get back on track. One way to keep your customers happy is to be their unofficial customer service rep.

Sales Goal 312

Sales Goal Meeting Trade Show Ideal Customer Profile 312

SugarCRM

NOVEMBER 29, 2021

When we think about three of the key pillars of CX—marketing, sales, and service—we discover that rather than working together like a well-tuned trio, each plays their song, often without listening to the other players around them. . This means customer-facing teams don’t have a clear picture of their customers.

Marketing 49

Marketing Churn SugarCRM CRM 49

Lessonly

JULY 25, 2019

That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. . In the process of putting together The Better Work Guide, Lessonly’s VP of Marketing, Kyle Lacy talked with training manager, Sheri Kendall-duPont. Where do you see the world of customer service going in five to ten years?

Customer Service 20

Customer Service Training Customer Knowledge Base 20

Sales and Marketing Management

FEBRUARY 25, 2019

In fact, you can expect 30,000 new products to hit the market each year. By doing so, they’re in a much better position to attract the right prospects and gain market shares in their respective targeted segments. Consumers will inevitably ascribe a value to your products or services. Clearing the Field. Is it quality?

Lead Rank 214

Lead Rank Lead Scoring Consumer Exact 214

Smooth Sale

DECEMBER 14, 2023

My Story Sales Depend Upon Customer Care Excellence As a former salesperson, I would ask each new prospective client how they prefer to work with their sales representatives and what standout qualities they seek from the salesperson and the company itself. My question set my prospects back on their heels in complete surprise.

Customer 78

Customer Policies Loyalty Call-back 78

Hubspot Sales

AUGUST 25, 2022

You pick up the phone and no one is answering your calls. By taking a few minutes to relax, you can reset and shift your focus before getting back to it. A few sales activity metrics to review in your sales CRM include: Number of calls made. When you’re feeling discouraged, why not reach out to some of those customers?

Cold Calling 110

Cold Calling Hiring Face-to-face Call-back 110

Sales and Marketing Management

FEBRUARY 11, 2021

Its customer service? They log in each day and get to work on their call list. That's why, earlier this year, as the pandemic slowed down, we opened our doors and brought our reps back in-house as quickly as we could do so in a safe way. Author: Sabrina Ferraioli What makes a great company? Its products? Here’s why.

Inside Sales 348

Inside Sales Revenue Lead Rank How To 348

SugarCRM

SEPTEMBER 14, 2023

In its simplest definition, nurture marketing is a communication strategy designed to place content in front of prospective buyers at various points in a customer’s journey. Nurture marketing involves regularly reaching out to leads and your customer base by presenting important information before they ask for it.

Prospecting 26

Prospecting Lead Rank Lead Scoring Marketing 26

Zoominfo

OCTOBER 5, 2022

It’s the latest re-branding of an age-old problem, often called employee disengagement. A candidate-driven labor market has made the competition for top talent tougher than ever. This behavior may be most identifiable during in-person or video call meetings. What is Quiet Quitting? Quiet quitting is actually nothing new.

Salary 130

Salary Face-to-face Compensation Trends 130

Sales Evangelist

JULY 30, 2019

Supporting a cause as part of your business model can help you establish your brand and create a personality for your company, and “cause marketing” can draw customers who want to do business with you. The transaction is called an interchange and it’s set by the card brands: Visa, Mastercard, American Express, and Discover.

Cancellation 73

Cancellation Marketing Banking Small Business 73

Pipeliner

OCTOBER 26, 2023

These tasks can range from bookkeeping, administrative support, sales phone calls, to other back-office functions. The Scope of Virtual Assistants Chris explained how VAs can support businesses by taking care of tasks that are holding them back. He emphasized the importance of human touch and interaction in a remote world.

Outsourcing Services 59

Outsourcing Services Real Estate Video Construction 59

Hubspot Sales

SEPTEMBER 8, 2023

You need to make an important business call but you’re far away from a desk phone. Gone are the days where you need a telephone to make a call. With softphones, you can call a client, prospect, customer, or colleague from anywhere, as long as you have internet service, a microphone, and a speaker.

Enterprise 86

Enterprise Enterprise Software Software 86

SugarCRM

JANUARY 18, 2022

From a marketing perspective, leveraging data helps accurately track campaign performance, identify new market opportunities, and understand leads and customers in high fidelity. A business that doesn’t best use data in its marketing efforts will handily surrender its prospects to one that does.

Analytics 42

Analytics Data Marketing Scale 42

Smooth Sale

AUGUST 31, 2022

One may benefit from offering cut-price deals, while another may find that providing a more customized service helps them to attract higher-paying customers. The best approach for your business will likely depend on many factors, including your industry, target market, and product or service you offer.

Small Business 78

Small Business Small Business Hiring Discount 78