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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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Robust Field Service Management Using Help Desk Software

Apptivo

In most countries, laws and regulations make a business duty bound to provide after-sales service and it is imperative to meet Guarantee and Warranty terms under which the product has been sold. What software to use for Field service management? Increased customer satisfaction. Shortening mean time to repair.

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How to Find the Best-Suited Call Monitoring Software for Your Business

Nutshell

Front-line service departments like sales and support thrive when they receive a substantial number of calls daily. But do sales representatives really know how to pitch their products and services to potential clients? Where is your team succeeding, and what do you need to adjust in the sales process?

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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Myth 1: Field sales reps sell primarily in person. Myth 1: Field sales reps sell primarily in person.

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7 Must-Have Automated Documents for Sales Success

Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation.

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HubSpot is too expensive: Saving money on software without losing features

Nutshell

If you’ve ever Googled any sales or marketing tips, you’ve more than likely seen its content. Then we pay an additional $800/month for marketing hub and $400 for sales hub … We have 5 users.”. Sales Manager, Saas Startup. A CRM is a ubiquitous piece of software, and 91% of companies with over 10 employees use one.

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20 Best Live Chat Software Platforms for Multiple Uses in 2022

LeadFuze

In a crowded marketplace, it can be difficult to find the best live chat software for your website. A store owner has the opportunity to speak with customers who come in on a daily basis. There are a number of live chat tools that help you track visitors and what they do on your site such as live chat software for your website.