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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

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3 Customer Service Secrets – True or False?

Mr. Inside Sales

When you have to call your cell phone company, do the following words describe your feelings? If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Answer: False.

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7 of the Best Sales Automation Tools on the Market

Nutshell

Even so, there’s still such a thing as sales automation, where you use digital tools to automatically perform routine sales tasks for you so you can spend your time working on other things. In fact, there are quite a few sales automation tools out there. Learn more about each tool below!

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The 5 Best CRM Tools to Grow Your Small Business in 2023

Nutshell

In today’s competitive market, running a business—whether a small one or an enterprise—requires customer relationship management (CRM) software. CRM tools help companies nurture their leads and stay in touch with current customers to cultivate relationships. Want to learn how CRM tools can help grow your small business?

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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The Power of a Recognition Sales Culture

Steven Rosen

Rika emphasizes the importance of stepping out of the office and spending time with sales teams, ISPs, and customers. Rika shares her love for being back in the schoolhouse, interacting with students, principals, and ISPs. She has implemented a practice within her team where every director call starts with recognition.

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Think Like a Sales Rep. Act Like a Marketer. React Like Customer Service.

Sales Hacker

The new breed of salesperson will think like a rep, act like a marketer, and react like customer service. First, lack of discouragement — top salespeople bounce back quickly from losses without dwelling on failure. This is a crucial trait when 80 percent of sales require at least five follow-up calls. Act Like a Marketer.