Shari Levitin

OCTOBER 11, 2022

Check out the Selling with Video Workbook to learn more about leveraging the power of video to bring you closer to your customer and nail the sale. Bringing them up creates instant credibility on a virtual sales call. A few months ago, I listened to the company VP’s podcast before my sales call. Slow Down to Speed Up.

Call-back 62

Call-back Workbooks Real Estate Licensing 62

Understanding the Sales Force

JULY 10, 2023

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

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Customer Wireless Customer Service Call-back 156

Partners in Excellence

JANUARY 18, 2024

One of the sellers asked a question about dealing with customer questions and queries about the products, particularly deeply technical questions. Customers asking us about the product capabilities, drilling deeply into what the products and solutions do. As we spoke, it struck me how we revel in these questions.

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Customer Revelation Buying Cycle Lead Rank 127

Hubspot Sales

MARCH 23, 2018

Sales Call Tips. Start Sales Calls with a Bang. Empower Customers. But because selling is a two-way interaction, the science behind sales also covers the other party in the engagement: prospects, leads, or customers, depending on the stage in the sales process at which they are being engaged. Don't Bad-Mouth Competitors.

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Call-back Ideal Customer Profile Sports Social Media 145

Paul Cherry's Top Sales Techniques

MAY 21, 2019

A salesperson asks me, “I’m so frustrated, how do you create a voicemail that forces my customer to call me back?” You can’t force customers to return your sales calls. Go back to what originally got you engaged with this customer. The answer is, you don’t. Drove more profitability?

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Call-back Motivation Customer Sales 40

Zoominfo

JULY 13, 2023

The sustained growth that can only come from retaining and expanding your customer base relies on sales reps who consistently build genuine relationships with customers. That work starts with determining where a customer is today, understanding where they’re going in the future, and seeing how you can help them bridge the gap.

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Strategy Customer Hiring How To 130

No More Cold Calling

NOVEMBER 8, 2021

“How do I ask for a referral from customers I haven’t spoken with in two years?” How can smart, experienced sales reps let their customer relationships wither? But that can be a big problem, because customer relationships drive referral sales. Your referral network is your net worth in sales.

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Referrals Customer Revelation Networking 227

Zoominfo

JANUARY 11, 2021

Customer pain points are abundant, and it is up to marketers and salespeople to both identify and address them when reaching out to prospects. What Are Customer Pain Points, And Why Are They Important? Which is why actually identifying these pain points often requires putting yourself in your customers’ shoes.

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B2B Intent Signal Customer How To 277

No More Cold Calling

FEBRUARY 13, 2020

It’s your company’s strategy for attracting customers. Kennedy toured the NASA Space Center shortly after he announced his vision for sending a man to the moon and back safely by the end of the decade. The post A Winning Sales Strategy Starts with Your Customer, Not with Digital appeared first on No More Cold Calling.

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Webinar Metrics Strategy Cold Calling Customer 339

Zoominfo

JANUARY 11, 2021

Customer pain points are abundant, and it is up to marketers and salespeople to both identify and address them when reaching out to prospects. What Are Customer Pain Points, And Why Are They Important? Which is why actually identifying these pain points often requires putting yourself in your customers’ shoes.

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B2B Intent Signal Customer How To 246

MTD Sales Training

FEBRUARY 3, 2020

Someone who has never heard of you, or an existing customer who knows you, your products and your reputation? Many times, we meet salespeople who are struggling to meet their targets and are trying desperately to gain more sales, sometimes through cold-calling. who would your loyal customers rather do business with?

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Customer How To Call-back Cold Calling 246

The Sales Hunter

AUGUST 30, 2019

Are your customers really bad, or do their expectations just not line up with yours? Bad customers are a result of failing to establish expectations with the customer that align with what you deliver. Watch this 35-second video: “Do You Have Lousy Customers?”: I call this stupid selling on the salesperson’s part.

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Ideal Customer Profile Customer Customer Service Call-back 187

Smooth Sale

DECEMBER 14, 2023

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: Time To Improve Customer Care for Growth Revising one or more strategies to elevate your brand, reputation, and business dominance position is always possible. But one underlying factor affects everything: The willingness to improve customer care for growth.

Customer 78

Customer Policies Loyalty Call-back 78

Zoominfo

DECEMBER 6, 2021

Scenario Customer referrals with compelling stories of success with your solution can be a significant contributor to your business pipeline. Make it easy for your customers to give referrals. Some referral programs provide incentives, while others rely on the goodwill of their customers.

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Referrals Customer Incentives Incentive 100

Hubspot Sales

JANUARY 23, 2024

Sleazy sales reps will try to upsell everyone and anyone, regardless of whether or not the customer actually needs the additional service. But from my experience, when you focus primarily on your customer's experience and goals, upselling benefits both you and your customer tremendously. 10 Upselling Strategies for 2024 1.

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Data Strategy Customer Social Media 85

Sales and Marketing Management

MARCH 1, 2019

Author: TIM HOULIHAN There were a few things that struck me as being relevant that didn’t quite make it into the print version of my article on elevating your customer experience. In this case, they’re like the cattle that couldn’t be brought back into the herd before the gates closed on the corral. It still works. . Both are good.

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Trends Ideal Customer Profile Customer Face-to-face 205

Zoominfo

OCTOBER 13, 2020

The stress of onboarding new customers and keeping current ones is constantly exacerbated by the looming threat of high customer churn rates. Lost customers, or customer attrition, aren’t completely avoidable — but how many is too much? What Can You Do to Lower Your Customer Churn Rate? Customer Churn Analysis.

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Churn Retention Data Customer 173

Sales and Marketing Management

JUNE 24, 2019

Author: By Brad Soper, Lisa Jaeger and Alexander Stahmer While there are no shortcuts to creating and implementing an effective, long-term sales strategy, there are five actions sales teams can take to get that strategy on track – and keep it there – by generating more sales from existing customers. . Segment customers by their potential.

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Customer Churn Segment Media 238

Partners in Excellence

FEBRUARY 28, 2024

The commonality between the two of us is the obsession around helping customers solve complex problems and create great value. My obsession to provide Customer Value Written by Christian Maure r Dave, thank you very much for picking up the challenge. That’s how my obsession to provide customer value was borne.

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Lead Rank Lead Scoring Ideal Customer Profile Customer 111

Selling Energy

AUGUST 23, 2018

Persistence is really important when you’re following up with a customer, but you don't want to be a pest. Here are some tips for keeping in touch without pushing too far:

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Call-back Customer Follow-up 40

Partners in Excellence

JULY 21, 2023

We read about how email is failing, phone calls, social, and virtually every other engagement platform. We have continuing debates about “Is cold calling dead?” I, and others, cite data about customers. That is customers preferring no person being involved in helping hem buy. Customers are and need to buy!

Customer 80

Customer Prospecting Revelation Trade Show 80

Vengreso

JULY 12, 2022

Getting prospective customers into the sales funnel is part of the battle, but converting them and keeping them as customers is a whole other challenge. But, exactly how to prevent what one sales expert calls the “Great Customer Resignation” is the topic of this episode of the Modern Selling Podcast. million a year.

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Churn SugarCRM Customer Epicor 132

Mr. Inside Sales

NOVEMBER 3, 2019

When you have to call your cell phone company, do the following words describe your feelings? If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Dread Frustrated Anger Hope.

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Customer Service Customer Face-to-face Hiring 120

Sales and Marketing Management

OCTOBER 26, 2018

But if you’re not doing as much as you can to create a customer-first culture -- one where you are passionate about your product and your customer’s needs -- you’re missing a valuable opportunity to not only set your customers up for the most success but also to ensure that they stay with you for life. This is crucial.

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Loyalty Customer Face-to-face Video 274

Partners in Excellence

APRIL 12, 2023

What we fail to recognize in all these conversations is our customers are quietly changing how they buy faster than we are changing how we sell. Reflect back on how buying has changed over the decades. And customers have quickly recognized these and adapted, not responding to our clever outreaches, multichannel, multitouch.

Customer 92

Customer Buyer Channels Face-to-face 92

Jeffrey Gitomer

DECEMBER 28, 2011

It’s that time of year: “Call me back after the holidays.” Tweet Share Call me after the holidays is not an objection. Customer Loyalty. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? It’s worse.

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Call-back Hiring Social Media Loyalty 198

Partners in Excellence

FEBRUARY 5, 2021

Recently, I was sitting in on a call (it’s easy to do that on Zoom, these days). The customer was looking at an IT solution. It was a very complex tool, the customer had some understanding of the area–but not nearly the depth of knowledge the sales team from my client. The call started well.

Customer 103

Customer Call-back Competition Discount 103

Adaptive Business Services

MARCH 20, 2019

This is not to say that they are not valuable and appropriate for use with any recognized customer or with a prospect in progress. So, that leaves us with direct mail, SMS, attraction marketing, and face-to-face cold calls. And … we are now back to 1977 when I first got started in B2B selling … Face-to-Face Cold Calls.

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Cold Calling Call-back Face-to-face Direct Mail 48

BuzzBoard

FEBRUARY 26, 2024

Data concierge service or BuzzBoard’s champion customer success team that makes every customer its focus? The short answer is: all of these and more that add to our customer-winning strengths! We are finding more leads and making more sales calls. This is a really helpful prospecting tool!” —Val,

Ideal Customer Profile 52

Ideal Customer Profile Demand Generation Agencies Top of Funnel Customer 52

Partners in Excellence

JANUARY 12, 2021

Whether it’s going from call to call, virtual meeting to virtual meeting, or just getting things done; we never seem to have enough time. Dealing with the reality of people being too busy and constantly shifting focus, requires us to do things differently, to engage our customers differently. We are all busy.

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Meeting Customer Call-back Data 99

The Pipeline

OCTOBER 5, 2012

Customer Support Interaction”. Several calls to their support team lead to little progress, the issues persist despite their questionable suggestions, it seemed we had reached an impasse, and end of the road situation. I didn’t expect my money back, just being complete in my response. I guess they don’t care.

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Survey Sage Customer Call-back 257

Sales and Marketing Management

MAY 18, 2018

Tapping in to the experiential trend is essential for building a brand, engaging B2B customers, and driving sales. After all, brands that succeed in connecting with customers on an emotional level are rewarded with greater retention and bottom-line growth when compared with competitors. Step One: Know What Motivates Your Customers.

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B2B Customer Social Media Face-to-face 221

Understanding the Sales Force

JANUARY 9, 2024

Back in August, I wrote an article about Dinger’s torn ACL and how the Veterinarian went about her sales process to strongly recommend (sell us) the most expensive surgery. We brought Dinger back to the Vet to confirm our fear, and today’s article discusses a topic I don’t often write about, repeat business.

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Proposal Call-back Account Conversion 193

Hubspot Sales

AUGUST 2, 2021

Now that the world is opening back up, it’s time to get out there and meet your customers face-to-face. For many newer customers, this might be their first time getting to spend time with you — especially as conferences have moved online. Why plan a customer visit? A Zoom call just isn’t enough time to go deep.

Customer 129

Customer Face-to-face How To Case Study 129

Product Management University

JUNE 8, 2023

Quantifying customer value can turn the “what have you done for me lately ” question into a productive conversation that results in higher renewal rates and higher sales of add-on products/services. If you’re a customer success manager, it’s a familiar scenario. The time for renewal is fast approaching on one or more accounts.

Lead Rank 52

Lead Rank Lead Scoring Customer Benefit 52