Training Talks—The Future of Contact Centers: A Chat with Fred Stacey


That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. With a background in call center leadership and consulting, Fred has experienced the evolution of customer service. The reality is that only some basic, customer-focused touch points can be handled by chatbots or self-service modules. For example, when leaders do live call monitoring, they need to listen for inflections in voice and tone.

Best Business Phone Systems: 35+ Tools to Keep You Smilin’ and Dialin’

Sales Hacker

Innovative leaders even know how to find the most affordable services without compromising on quality and customer service. But even as technology has changed, the need for a way to make voice calls still remains. And it’s no longer sufficient to have desk phones that only make phone calls. Today’s businesses need phones that can easily handle video conferences, multiple-party audio conference calls, inter-office chat, and more. Customer service.