Training Talks—The Future of Contact Centers: A Chat with Fred Stacey
AUGUST 6, 2019
That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. With a background in call center leadership and consulting, Fred has experienced the evolution of customer service. The reality is that only some basic, customer-focused touch points can be handled by chatbots or self-service modules. For example, when leaders do live call monitoring, they need to listen for inflections in voice and tone.