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Training Talks—The Future of Contact Centers: A Chat with Fred Stacey

Lessonly

For example, when leaders do live call monitoring, they need to listen for inflections in voice and tone. That’s where technology is definitely impacting us. . I think the right technology can definitely impact the ability to onboard and do continuous training.

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PODCAST 178: Why SDRs Should Report to Marketing with Amy Frampton

Sales Hacker

Aircall is a cloud-based voice platform that integrates seamlessly with popular productivity and help desk tools from call monitoring to integrations with your CRM and real-time analytics. Amy : It definitely was a stumble. What is the definition of the chief of staff job? Finally, we’re brought to you by Aircall.

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Five Metrics You Must Measure In Order To Be An Effective Sales Coach

DialSource

There is definitely some trial and error that goes into this — and what worked 3 years (or even 3 months) ago might not work today. The right blend of activities cannot be overstated. It does not make sense for someone on the team to be able to hit their daily or weekly activity goal if they send a thousand emails and don’t pick up the phone.

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Best Business Phone Systems: 35+ Tools to Keep You Smilin’ and Dialin’

Sales Hacker

Collaboration tools include call group, call monitoring, live chat , file sharing, online meetings, and video conferencing. High-definition video conferencing makes face-to-face meetings easier for businesses that deal with a remote workforce or client base.

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