Training Talks—The Future of Contact Centers: A Chat with Fred Stacey
Lessonly
AUGUST 6, 2019
We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. For example, when leaders do live call monitoring, they need to listen for inflections in voice and tone.
Let's personalize your content