Metrics: Why Most Companies Get it Wrong

Mr. Inside Sales

In fact, whenever I consult with new clients the owners and managers automatically begin showing me their call monitoring reports. They show me metrics on how many calls a rep is making, how much average time each rep spends on the phone, what their conversion rate is, and on and on.

Inside Sales Force Management Closing Techniques & Training Ideas

Mr. Inside Sales

Learn about successful inside sales force management closing strategy, process techniques, training ideas, prospecting tools and best practices for managers and representatives. Now don’t get me wrong—those things are important and they should be monitored.

Fear And Loathing: The Sales And Marketing Technology Stacks

Partners in Excellence

Dialers, call management, call recording, call monitoring, reporting. Prospecting. As many of us prepare to descend on Dreamforce 2016, I look at it with some trepidation. Not the event, it’s fantastic, I see a lot of old friends, meet new people, and learn a huge amount. It seems Dreamforce has become the magnet for all the sales and marketing automation suppliers to trot out their shiny new toys and releases, enticing us to buy.

Best Business Phone Systems: 35+ Tools to Keep You Smilin’ and Dialin’

Sales Hacker

But even as technology has changed, the need for a way to make voice calls still remains. And it’s no longer sufficient to have desk phones that only make phone calls. You may think VoIP call quality is the most important factor in choosing the best business phone system.