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Dramarama: Coach Your Customer Experience Team From Surface Acting to Deep Acting

Miller Heiman Group

Customers who reach out to service teams have specific emotional needs—and a study that we recently conducted online with 5,500 global consumers confirmed that customers expect service employees to display a specific emotion in response to their issues. Give a New Meaning to Service With A Smile.

ACT 86
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Sales Tech Game Changers: @VanillaSoft – How to Dramatically Speed Up Sales Productivity

SBI

Darryl: VanillaSoft provides a sales engagement platform that enables sales development teams to respond to new leads faster, interact with leads more consistently, across more channels, and generate more qualified sales opportunities. They focus on the key issues around speed-to-lead, persistency, cadence, coaching, and best practices.

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What works best? call, email, text, or …?

MEDDIC

This question has become even more present in our minds in the past few years, due to the rise of multiple communication channels and media which is becoming increasingly popular. The most sophisticated articles I have read on this subject are those that advise you to use each of these channels based on what you want to communicate.

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Best Practices for Working Remotely: Voices From the Field

Mindtickle

Olivia Surmanska, enterprise solutions consultant, also acknowledged that content often takes too long to consume and understand. The remedy for this is bite-sized learning.”. Reports can illustrate gaps in knowledge and offer remediation where needed,” said Tony Germinario, an enterprise account executive.

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9 marketing trends that will dominate 2019

PandaDoc

Integration of different marketing channels will become more common. Traditional marketing channels will retain their importance as essential drivers of new customers. But the integration of previously disparate channels has been a notable occurrence throughout last year, and it’s expected to pick up pace even more in 2019.

Trends 88
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Components of a Sales Readiness Platform: Automating the Last Mile of the Front Office

Mindtickle

Those then become an organization’s “ capability framework ” that can be used to identify skill and knowledge gaps and drive remediation through training, learning and coaching. Omni-channel content delivery : Web and cloud-based solutions and mobile capabilities are crucial to adoption as the mobile workforce takes hold.

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Best Practices for Working Remotely: Voices From the Field

Mindtickle

Olivia Surmanska, enterprise solutions consultant, also acknowledged that content often takes too long to consume and understand. The remedy for this is bite-sized learning.”. Reports can illustrate gaps in knowledge and offer remediation where needed,” said Tony Germinario, an enterprise account executive.