Miller Heiman Group

AUGUST 1, 2019

Almost half of organizations report having a weak relationship between their sales and customer success teams; and a third report that service plays no role in generating sales. Investing in a strong customer experience strategy now is crucial as more than 70% of revenues come from existing customers.

Top of Funnel 63

Top of Funnel Customer Loyalty Customer Service 63

Partners in Excellence

NOVEMBER 29, 2018

The other day, I published a post, “ Are Traditional Selling Skills Even Relevant Anymore? Hmmm, this isn’t sounding much different than sales… ). In fact the phrase, “everyone in the organization is selling…” The concept has several contexts. Most are internal, some may be external.

Outsourcing Services 80

Outsourcing Services Conversion Customer Engineering 80

The Sales Hunter

JANUARY 9, 2012

Mark’s Insights on SALES MOTIVATION. Sales Articles. Selling a Price Increase. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Communication Skills. Retail Sales Trends. customer service. sales goals.

Motivation 167

Motivation Ideal Customer Profile Negotiation Hiring 167

Highspot

JULY 6, 2023

In this guide, we’ll explore the key sales skills that will equip your reps with confidence and boost sales. With proven sales training strategies and ongoing coaching and enablement, reps will be ready to tackle the art of selling. Why are Sales Skills Important?

Face-to-face 52

Face-to-face Negotiation Sales Methodology ROI 52

Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. When done right, they can improve your team’s performance and help you move closer to your sales goals. Why sales training is important. The different types of sales training programs. The 15 best sales training programs.

Training 92

Training Lead Rank Hiring Course 92

The Sales Hunter

JANUARY 23, 2012

Mark’s Insights on SALES MOTIVATION. Sales Articles. Selling a Price Increase. Sales Motivation. Phone Sales Tips. Sales Development. Sales Call Best Practices. Sales Call Best Practices. Communication Skills. Retail Sales Trends. Want a Boost to Sales Motivation?

Motivation 168

Motivation Hiring Ideal Customer Profile Negotiation 168

The Sales Hunter

MAY 29, 2012

The concern I had with the person and his reliance on building the relationship is he wasn’t doing enough to help the customer understand the needs they might have and how he could assist them. He’s allowing the customer to drive the process. There are industries where relationship selling can be more effective.

Channels 201

Channels Up-Sell Motivation Prospecting 201