article thumbnail

Sales Compensation and Quota Options During the COVID-19 Pandemic

Miller Heiman Group

The committee, which should consist of representatives from human resources, operations, sales leads and finance, must build a business case for expenditures and remediation efforts—and obtain buy-in from the leadership team. Identify the Affected Roles or Channels.

article thumbnail

Best Practices for Working Remotely: Voices From the Field

Mindtickle

Live conferencing provides challenges for engagement and knowledge retention. The remedy for this is bite-sized learning.”. Reports can illustrate gaps in knowledge and offer remediation where needed,” said Tony Germinario, an enterprise account executive. 3) Over-communicate, over-communicate… and then over-communicate.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are You Offering Your Customers the Best Service??

Smooth Sale

If not, now is the time to prepare the right action and do something to remedy this situation. Doing so will cohesively enable your team to deal with customer inquiries on all communication channels. There is no one-size-fits-all method that every customer prefers regarding customer communication.

article thumbnail

Best Practices for Working Remotely: Voices From the Field

Mindtickle

Live conferencing provides challenges for engagement and knowledge retention. The remedy for this is bite-sized learning.”. Reports can illustrate gaps in knowledge and offer remediation where needed,” said Tony Germinario, an enterprise account executive. 3) Over-communicate, over-communicate… and then over-communicate.

article thumbnail

How the Utility Industry Can Use CRM to Double-Down on Customer Experience

SugarCRM

Many companies are now turning to their CRM to help both aid in customer retention and prevent customer churn. Why Customer Retention Should be on the Top of Every Utility Executive’s Mind. . 5 Ways You Can Use Your CRM to Prioritize Customer Retention . 360 view of the customer .

CRM 26
article thumbnail

15 Proven Strategies to Improve Sales Performance 

Highspot

Once those behaviors are documented, you can train coaches to not only inspect rep performance KPIs against those behaviors but to offer remedial support if they are failing to take key actions. Activate every channel. You never know where your next buyer will meet you, so take advantage of every sales channel available to you.

article thumbnail

Components of a Sales Readiness Platform: Automating the Last Mile of the Front Office

Mindtickle

Those then become an organization’s “ capability framework ” that can be used to identify skill and knowledge gaps and drive remediation through training, learning and coaching. Omni-channel content delivery : Web and cloud-based solutions and mobile capabilities are crucial to adoption as the mobile workforce takes hold.