article thumbnail

Engagement Experience fuels Customer Experience

Babette Ten Haken

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Like a chemical equation, is the desired reaction balanced and controlled?

article thumbnail

170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

She holds a BS in Chemical Engineering from the University of Texas at Austin and lives in Los Altos, California with her two children. I scheduled a demo on my very first cold call and that felt like the first “aha moment” of my career! I struggled at first when it came to making cold calls. Be confident.

Hiring 130