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What Was The REAL Story That Connected Total Strangers?

Bernadette McClelland

Stories release a chemical called ‘ oxytocin ’ – the bonding drug and BAM! And they don’t have to be war and peace stories – they can be vignettes or sound bites or mini-conversations. As social creatures we don’t just crave stories – we actually need them for survival. We connect whether we are aware or not…. (or Stories do that….

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(4:39 Video) “The Power of Face-to-Face Sales: Building Trust and Rapport”

Steven Rosen

Hosts Colleen Stanley and Steven Rosen discuss the importance of face-to-face conversations in sales and how sales leaders can encourage their teams to embrace in-person interactions. Key Takeaways: Setting expectations is crucial for encouraging salespeople to embrace face-to-face conversations.

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The Future of Sales: What will the World Look Like for Sales Teams After the Quarantine? with Hang Black, Episode #147

Vengreso

That is the fascinating topic of conversation I had with my guest in this episode of the Modern Selling Podcast, Hang Black, VP of Global Sales & Technical Enablement at Juniper Networks. She holds a BS in Chemical Engineering from the University of Texas at Austin, plus three patents in semiconductor manufacturing. Click To Tweet.

Chemicals 115
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A Different Take On Challenging Conversations

Partners in Excellence

I’ve been writing a lot about changing the conversation, about challenging our customers, about getting them to think differently. To engage in these business conversations, we have to understand business—both business in general, but more specifically our customers and their businesses. Don’t get me wrong.

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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

retail, restaurants, medical devices, chemicals), I consistently find that what creates loyalty is the absence of perceived risk. These conversations with customers highlight a key point. When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g.,

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Five Skills to Help New Sales Managers Succeed

Miller Heiman Group

In this guest blog post from one of our inaugural Miller Heiman Group Icons , Kevin Lewis, Global Sales Excellence Leader at Milliken Chemical and an authority on developing sales managers, recommends five ways to get new sales managers off to a great start. New managers should set up an initial conversation with all of their sellers.

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Make Your Sales Force Your Loyalty Program

Sales and Marketing Management

This conversation illustrates a critical point in the creation and management of customer loyalty. “My account manager, the person I have dealt with for the last 10 years, just left Bank XYZ and took a position at Bank ABC.”. In the B2B world, your sales force is actually your loyalty program.

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