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Introducing the Miller Heiman Group Icons

Miller Heiman Group

Miller Heiman Group is thrilled to announce its inaugural class of the MHG Icons, bringing together outstanding client facilitators as trusted ambassadors and advocates of our sales and service methodology and skills programs. Please join us in congratulating the inaugural class of 2019 Miller Heiman Group Icons: Lisa Milberg, KPMG.

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What Was The REAL Story That Connected Total Strangers?

Bernadette McClelland

When we are with a group of strangers, parts of our brain will light up based on survival. . Stories release a chemical called β€˜ oxytocin ’ – the bonding drug and BAM! So imagine for a moment you and a group of your friends are all hooked up to a MRI machine and it’s measuring your brainwaves. Do I trust you?

Chemicals 397
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NAICS Code Directory for Sales and Marketing Teams

Zoominfo

The North American Industry Classification System (NAICS) represents the standard for categorizing business operations by grouping them according to the processes used to produce goods or services. 3251 Basic Chemical Manufacturing. 325180 Other Basic Inorganic Chemical Manufacturing. 3251 Basic Chemical Manufacturing.

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Taking Customer Service from Cost Center to Profit Center

Sales and Marketing Management

When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., retail, restaurants, medical devices, chemicals), I consistently find that what creates loyalty is the absence of perceived risk. Allow me to explain this in more detail. So, what did I find out?

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Make Your Sales Force Your Loyalty Program

Sales and Marketing Management

Your technical support group can show this customer how to make better quality glass. My technical support group is not familiar with the latest techniques. In the B2B world, your sales force is actually your loyalty program. I rarely ever do that. Whose company is this customer going to trust? To whom will they give their loyalty?

Loyalty 288
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NAICS Code Directory for Sales and Marketing Teams

Zoominfo

The North American Industry Classification System (NAICS) represents the standard for categorizing business operations by grouping them according to the processes used to produce goods or services. Search the NAICS Code Directory What are NAICS Codes? The more digits in a NAICS Code, the more specific the segment it represents.

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Five Skills to Help New Sales Managers Succeed

Miller Heiman Group

In this guest blog post from one of our inaugural Miller Heiman Group Icons , Kevin Lewis, Global Sales Excellence Leader at Milliken Chemical and an authority on developing sales managers, recommends five ways to get new sales managers off to a great start. Great sales leaders aren’t born: they’re made. Listen to the Podcast.