Gong.io
FEBRUARY 22, 2022
Nick joined a small army of Gongsters for a conversation on strategies to reduce churn. . Now you can pretend you were there too… Read on to learn why Gainsight took a ‘current-customer approach’ during the pandemic, and get the scoop on five key strategies to reduce churn that worked. True in a down any economy. .
Nutshell
MAY 19, 2020
Churn rate, the loss of customers over a specified period of time, is one of the most important metrics a company can track. Churn rate has a profound impact on a company’s revenue. Churn tends to avoid the spotlight in these discussions, but the spotlight is often exactly where it belongs. The standard churn rate formula.
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Vengreso
JULY 12, 2022
How Has Customer Churn Changed Since The Pandemic? I wanted to know what Craig is seeing on the other side, once a prospect becomes a customer, and what’s the current trend with customer churn. Our research, this year, shows that 58% of sales and marketing leaders say that churn has gotten worse over the last 12 months.
Gong.io
JUNE 27, 2022
churn reduction ). That’s why it’s so important to learn how to calculate customer churn accurately. . But how does one calculate customer churn? What is customer churn? . Customer churn is a natural part of the business cycle. All you can do is mitigate churn and try to keep it as low as humanly possible. .
Sales Hacker
AUGUST 18, 2021
Instead, they hold onto problems until they’re ready to churn. On one axis is the likelihood of churn. Put another way: high saturation indicates a low risk of churning. By combining whitespace and churn scores, we can categorize all customers on a 2×2. If you’re lucky, customers tell you when they’re unhappy.
Chorus.ai
DECEMBER 18, 2020
At first glance, Conversation Intelligence sounds like it’s just a fancier version of call recording. There are many ways to coach reps to drive more sales, but Conversation Intelligence literally turns conversations into visual data to see what the best reps are doing and how it compares to the reps that are not performing as well.
Babette Ten Haken
NOVEMBER 26, 2018
Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? It just could be that your customer retention strategy may increase customer churn. Perhaps your customer retention strategy actually serves as an effective customer churn strategy.
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