Gong.io
FEBRUARY 22, 2022
Nick joined a small army of Gongsters for a conversation on strategies to reduce churn. . Now you can pretend you were there too… Read on to learn why Gainsight took a ‘current-customer approach’ during the pandemic, and get the scoop on five key strategies to reduce churn that worked. True in a down any economy. .
Babette Ten Haken
MAY 7, 2020
Remain true to what was or pivot to what must be. For starters, acknowledge that clients are facing their need to pivot, and they are overwhelmed. Next, let clients understand you feel their sense of loss: including loss of employees due to furlough, churn or disease. Each week feels different, has its own theme, doesn’t it?
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DocSend
DECEMBER 12, 2019
If you’re in the customer success world, you’ve heard it a million times: It’s critical to reduce churn so a customer revenue stream can flourish. Customer success teams are always on the hunt for silver bullets to reduce churn—but you can’t wipe it out overnight. Collect feedback from churned customers. Prioritize onboarding.
Babette Ten Haken
APRIL 4, 2018
However, the first step in pivoting customer retention pain into business success is a function of how you “see” customer retention. Typically, marketing and sales own the concepts of customer churn and defection. Your first pivot? Your second pivot? Your third pivot? It doesn’t have to be this way, you know.
DocSend
APRIL 26, 2019
If you’re in the customer success world, you’ve heard it a million times: It’s critical to reduce customer churn rate so a customer revenue stream can flourish. More and more customer success teams are on the hunt for silver bullets to reduce customer churn rate—but you can’t wipe out customer churn overnight.
DocSend
APRIL 26, 2019
If you’re in the customer success world, you’ve heard it a million times: It’s critical to reduce customer churn rate so a customer revenue stream can flourish. More and more customer success teams are on the hunt for silver bullets to reduce customer churn rate—but you can’t wipe out customer churn overnight.
SugarCRM
MARCH 3, 2022
The effect technology has on customer experience is hard to ignore—in a world driven by convenience and speed, technology plays a pivotal role in ensuring consumers can access products or services quickly and easily. Technology First. However, consumers will go elsewhere if these systems aren’t fit for their purpose.
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