PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. Choose stories and case studies that show examples of what worked, what didn’t, and how the process works from start to finish (from first contact, through closing a deal, all the way to follow-up).

Training 98

Training Hiring Construction Case Study 98

Score More Sales

JANUARY 27, 2014

attend a sales skills workshop. find a new audience for your product or service. analyze what past customers or clients have bought from you. offer a new service which your market wants. become more proactive with customer service. attend a sales skills workshop. Close More Deals.

Lead Rank 281

Lead Rank Lead Scoring Hiring Ideal Customer Profile 281

Pipeliner

DECEMBER 12, 2019

John DiJulius is redefining customer service in corporate America today. One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day.

Face-to-face 59

Face-to-face Loyalty Customer Service Energy 59

Babette Ten Haken

SEPTEMBER 5, 2018

Often those initiatives make the vendor or supplier organization “feel” as though they are sticking close to the customer. However, is that type of “stickiness” increasing the client’s perception of the value of the product or service? Or is it annoying and inauthentic, from the customer’s perspective?

Customer 109

Customer SME Retention Engineering 109

Highspot

JANUARY 19, 2022

This includes teaching them how to best engage with prospects, build relationships with customers, close deals, upsell and cross-sell, and much more. From workshops to full-fledged programs, ASLAN offers a wide variety of options. QuadCoaching : A brief workshop to help managers refine their coaching technique.

Training 92

Training Lead Rank Hiring Course 92

Babette Ten Haken

JANUARY 7, 2019

And even outsourced and curated customer stories can sound too good to be true to current and prospective clients. Especially if they, themselves, have not experienced anything close to the success with your company that your storytelling talks about. The ones that reflect each customer’s reality and your role in their success?

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. The more you need a deal the less likely it is to close.”.

Conference 124

Conference Outbound Social Media PointClear 124

Babette Ten Haken

DECEMBER 3, 2018

When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. What clients tell us may not fully describe current customer needs. First, customers can tell us overstated stories.

Ideal Customer Profile 85

Ideal Customer Profile SME Hiring Customer Service 85

Score More Sales

FEBRUARY 9, 2015

At one point in my career I was certified by Franklin-Covey (at that time they were the leaders in productivity training) and I led over 100 workshops with sales, customer service, and other company employees on ways to get more done consistently. Close your “open loops” regularly. Close More Deals. How did you do?

Webinar Metrics 120

Webinar Metrics Ideal Customer Profile Intent Twitter 120

Babette Ten Haken

MAY 2, 2018

Now, Voice of the Customer (VoC) research methodology involves more than just “sticking close to customers” and asking them how things are going on a quarterly basis. Also, VoC – when done right – turns customer service conversations into insightful and mutually enjoyable works of art.

Customer 59

Customer Survey SME Social Media 59

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring 80

Hiring Account Retention Report 80

Hubspot Sales

APRIL 13, 2022

There's no such thing as "enough" leads that marketing could supply to the sales team, and sales would love to close deals every hour if they could. But both teams can get relatively close to this by creating a customer flywheel. Form an SLA with the service team. Remember the customer flywheel we mentioned earlier?

Networking 79

Networking Pipeline Up-Sell Closing 79

The Pipeline

APRIL 3, 2012

Within about a 2 year time span Chip lost 5 friends to suicide (one close friend who was also named Chip), his son was wrongly convicted and sent to prison, and his business was close to bankruptcy. During this difficult time Chip turned to a variety of sources that inspired him to overcome his despair.

Face-to-face 233

Face-to-face Study Research Analysis 233

Hubspot Sales

APRIL 8, 2020

And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. They're not excited about working inside, so they are happy to be distracted from telephone sales by customer service and administrative activities — meaning not a lot of selling actually gets done.

Inside Sales 111

Inside Sales Hiring Scale Face-to-face 111

Babette Ten Haken

SEPTEMBER 27, 2018

Attuned and attentive to what is going on in the clients’ lives, even if it has nothing to do with closing the next deal. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery?

Ideal Customer Profile 71

Ideal Customer Profile Retention SME Hiring 71

Babette Ten Haken

SEPTEMBER 6, 2018

From the perspective of the sales organization, customer retention performance repeats new business acquisition. Only this time, closing the deal involves cross-selling and up-selling: primary sales activities resulting in sales compensation. Your customers will thank you. Contact me and let’s start that conversation, shall we?

Retention 61

Retention Customer Hiring SME 61

Babette Ten Haken

AUGUST 2, 2018

Each individual I’ve spoken with is adamant that: “W e stick close to the customer to create great experiences.”. The customer experience gap starts with self-focus within departments. First, each department within an organization has their own, specific protocol for sticking close to the customer. Contact me.

Customer 55

Customer Survey SME Retention 55

Babette Ten Haken

AUGUST 29, 2018

Not the last thing in a sales close “To Do” list. Or the first order of post-sales service when the problem occurs. Interested in learning more about how to get ahead of experience conflicts and increase the value delivered to new and existing customers? connected manufacturing machinery. Never miss another insightful post.

Retention 62

Retention Strategy Customer SME 62

Pipeliner

JUNE 13, 2019

For over two decades Scott Greenberg has energized audiences with his presentations and workshops on leadership and coaching skills as well as mindset. He was an owner of two Edible Arrangement franchises in Los Angeles for ten years and won “Best Customer Service” and “Manager of the Year” out of more than 1000 locations worldwide.

Coaching 40

Coaching Retail Social Selling Consumer 40

Babette Ten Haken

NOVEMBER 21, 2018

And their customers, unfortunately, discovered this discrepancy. Have you had to execute a toxic customer exit strategy? Was your manager breathing down your neck to close the deal or create the design by skimping and cutting back? I will be honored to customize my keynotes and workshops to your next event.

Ideal Customer Profile 85

Ideal Customer Profile Strategy Customer SME 85

Babette Ten Haken

NOVEMBER 19, 2018

How our social media actions translate to the customer : “ Yeah. ” (Note: Do we realize that our actions are not anywhere close to efficient, effective social selling?). I will be honored to customize my keynotes and workshops to your next event. You miss my repeat business, not me.”

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

JUNE 4, 2018

Have we closed enough sales deals with ideal customers, reduced our non-billable hours dealing with client issues and eliminated waste in manufacturing processes? When our professional urgency morphs into widespread panic mode, we struggle NOT to communicate our discomfort to customers. Click here to learn more. Take action!

SME 58

SME Churn Face-to-face Engineering 58

Engage Selling

MAY 11, 2017

In my latest workshops and training working with top sales performers, one issue that keeps coming to the surface is how to get past … Read More » Are you or members of your sales team having trouble getting past gatekeepers? I’ve noticed a trend.

Gatekeeper 78

Gatekeeper How To Trends Training 78

Babette Ten Haken

JUNE 25, 2018

So much for “sticking close to the customer” for customer retention? Consider all of the nuances involved in best serving – and continuously delivering on – the needs of your customers. If you really stick close to the customer, then you two have an implicit understanding in your relationship.

Customer 54

Customer SME Retention Hiring 54

Sell Integrity

DECEMBER 21, 2020

While disruption is always rough when you’re going through it, as 2020 closes out, we can also reflect back on some of the silver linings and positive developments that came out of the year. Out of those client discussions came some pretty exciting new developments on our end.

Face-to-face 68

Face-to-face Webinar Metrics Lead Rank Lead Scoring 68

Partners in Excellence

SEPTEMBER 16, 2016

While Dreamforce is the draw, a lot of other companies have seminars/workshops/discussions in the proximity of Moscone Center. First, all the restaurants, bars, cafes, Starbucks anywhere close to Moscone are packed with other people doing the same thing. 5. Do take time to see some of the “main tent” and workshops sessions.

Maximizer 48

Maximizer Meeting Relationals Customer Service 48

Babette Ten Haken

OCTOBER 25, 2018

For example, how many online orders we close. Then again, how about the race to fulfill the number of customer complaints our manager commits us to resolve? I will be honored to customize my keynotes and workshops to your next event theme. First, “their” professional development quota may be entirely numbers-focused.

Quota 56

Quota Ideal Customer Profile SME Hiring 56

Sales Hacker

AUGUST 28, 2018

What’s the impact on customer loyalty when service levels fall below buyers’ expectations? Clearly, companies should work to close this costly gap with professional buyers. One way that many B2B selling organizations are showcasing their level of expertise is the hosting of physical events for customers and prospects.

Buyer 79

Buyer B2B B2C Survey 79

SBI

SEPTEMBER 12, 2018

Salespeople spend more time closing business, not chasing leads. The most accurate firmographic, technographic and intent data to help you build pipeline and close deals faster. TimeTrade @TimeTrade TimeTrade’s Intelligent Appointment Scheduling helps optimize engagement across sales, marketing and customer service & support.

Vendor 106

Vendor InsideView Hotels Hiring 106

LeadFuze

JULY 4, 2023

But in real estate, where the size of your paycheck depends on closing deals, commission is the name of the game. It’s like a little extra kick in the pants to get those agents hustling and closing deals like there’s no tomorrow. That means less time wasted on tire-kickers and more time closing deals with serious buyers.

Real Estate 52

Real Estate Compensation Commission Hiring 52

Babette Ten Haken

NOVEMBER 28, 2018

While both sides of the organization say they are customer-focused, the customers they serve are variable. ” Are you sticking close to the customer or association member, but find they are drifting further and further away? Book an appointment with me to better serve your customers. Subscribe to my blog.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

PandaDoc

OCTOBER 3, 2023

Manage your sales activities twice as fast Increase your close rate by 36% wuth PandaDoc. Run workshops or surveys to understand the daily challenges of your team members. A call center focusing on providing top-notch customer service recognized the potential of AI-driven voice analytics to enhance their operations.

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

Babette Ten Haken

OCTOBER 1, 2018

And, trust me friends, the “what we bring” is far more than our professional titles, educational pedigrees, certifications or sales close ratio. Today’s customers in digitally transforming industries anticipate continuing to do business with us because we are focused on becoming better and better. In better serving their needs.

Ideal Customer Profile 75

Ideal Customer Profile SME Hiring Retention 75

Engage Selling

SEPTEMBER 23, 2016

I have been spending a lot of time in workshops so far this year and the number one thing sales reps ask me is how you move beyond the pricing objection and here is what I’m discovering. Far too often, the … Read More »

Objections 48

Objections Sales Customer Service Up-Sell 48

Anthony Cole Training

AUGUST 9, 2011

Tony Cole can tailor a workshop or keynote that will help your team discover the spark of extraordinary motivation and success. Four ‘Have To’ Strategies for Closing Sales. close more sales (21). Comments have been closed for this article. Dont Miss Tonys Upcoming Workshop! Does Your Team Need a Wake Up Call?

Hiring 136

Hiring Prospecting Ideal Customer Profile Sales Qualified Lead 136

Lessonly

AUGUST 6, 2021

Once the conversation has closed, your rep can copy and paste the map of the itinerary with the day-to-day itinerary breakdown in a quick follow-up email and send a separate price quote on what that trip might look like. With complicated training comes a glaring area of opportunity for quality training methods and techniques.

Travel 26

Travel Hiring Training Industry 26

The Pipeline

OCTOBER 3, 2011

I congratulated her on taking me from a concerned customer to being irate, and now, finally, she had a reason to apologize, all the while making no progress on the real issue, reliable internet access. Sales eXchange. Add a Comment. Name (required). Mail (will not be published) (required). Click here to cancel reply. Add video comment.

Pipeline 227

Pipeline Customer Demand Generation Agencies Hiring 227