Three Customer Service Secrets—True or False?

Mr. Inside Sales

How would you rate your cell phone company’s customer service? Customer service basics are a part of all inside sales positions. Good customer service isn’t as much about personality as it is about learning and consistently using a set of proven skills.

How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. How to Track and Drive Remote Customer Service Productivity.

Brainshark is a Best Sales Enablement Solution Winner in 2019 Stevie Awards for Sales & Customer Service

Smart Selling Tools

Brainshark is a Best Sales Enablement Solution Winner in 2019 Stevie Awards for Sales & Customer Service. Machine Analysis – Brainshark’s AI-Powered Engine for Sales Coaching and Practice – Honored for Improving Sales Effectiveness and Results.

United Airlines Uses Customer Service This Way to Impact Sales

Understanding the Sales Force

Yes, they sold me, for a second straight time, that flying United is not a good experience, their people don''t care, putting their own needs first, ahead of their customers. United is not the only company guilty of deplorable customer service.

Chorus.ai Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service

Smart Selling Tools

Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.

What I Learned from Oprah about Customer Service ? Score More.

Score More Sales

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? All told, it was a most fantastic weekend where it was reinforced to me: Don’t forget who your customers are.

5 Ways to Build a Healthy Customer Service Team

Lessonly

With more than 500,000 members, it’s important that everything Thrive Market does is curated with care, and customer service is no exception. We sat down with some Thrive Market teammates to find out how they’ve built a healthy customer service that is designed to win.

Beware of The Player-Coach

Engage Selling

A huge mistake growing businesses make is assigning an individual as a “player-coach.” ” That is, assigning a role that is both coaching and managing a team while also having their own territory or clients that they manage on their own.

The Selling Coach: The Evolution of the Salesperson to Coach Customers to Succeed – Part 1

Keith Rosen

Instead of training salespeople with recycled techniques your competitors are using, developing high performance sales teams requires transforming the traditional salesperson into The Selling Coach. Develop your salespeople into coaches for their customers.

2 Ways to Coach Your Team More Effectively

Engage Selling

That means they don’t need to be coached, right? Your top producing salespeople need to be coached just as much as your mid or bottom performing reps. You have a few top performers on your sales team. Wrong.

What’s The Value Of Your Name?

The Sales Hunter

If you know anything about Nordstrom, you know that they’re all about service. I’m talking about real, personal customer service. The Nordstrom store personnel are famous for sending out personal notes to customers, calling them by name and remaining connected with them for years. This culture of service is a direct reflection of the culture established by the Nordstrom family. If the name Nordstrom represents service, what does your name represent?

What Is Sales?

The Sales Hunter

I feel like we too often over complicate it and then wonder why our customers aren’t buying. Customers were just a tool to help me meet my quarterly number. The reason for greater success was my better understanding of the customer.

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40 Customer Service Tips from Today’s Leaders

Lessonly

It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. When expectations and technology move faster than the speed of light, leaders have the ability to inspire out-of-this world customer service. Download The Future of Customer Service today !

Coaching A Talented/Unmotivated Rep?

Steven Rosen

Janet is performance-driven, a very good coach and a people person. Each month Janet is put to the test with different sales reps she must coach to success. However, as she shared in one of our monthly coaching sessions, she is frustrated with one of her most tenured sales reps.

The Missing Step in Account Management

Engage Selling

Sales Coaching motivating employees optimizing sales Pipeline ManagementThere’s a step that’s commonly missing in account management planning. Do you know what it is?

Customer Service in Sepia; Salesmanship in Full Technicolor. Thank You Stephen Mulder!

Jonathan Farrington

When we think “sepia,” we think “old fashioned” or we think of “the way things used to be” My memories of genuine quality customer service are vague – rather like those long hot summers we always had when we were growing up?

Thank You For the Privilege to Share With You the Past Year

The Sales Hunter

Don’t forget a coach can help you excel in your sales career. Invest in yourself by checking out my coaching program today! I can’t say thank you enough. I am grateful for the opportunity to share my insights on sales, business and life.

The Easy Way to Improve Sales Closing Ratios

Engage Selling

Sales Coaching motivating employees optimizing sales Pipeline Management sales ratiosThere’s an easy way to improve sales closing ratios. When a sales leader notices that his or her ratios aren’t up to par, a variety of tactics are often implemented.

Do This Before Hiring

Engage Selling

Sales Coaching motivating employees optimizing sales Pipeline Management sales quota sales success The Sales LeaderReady to hire a new salesperson or salespeople for your team? I know, there can be a certain air of excitement surrounding hiring.

3 Ways to improve Your Customer Retention Scorecard

Babette Ten Haken

Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis.

The Weakest Part of the Sales Cycle

Engage Selling

Sales Coaching Millennial Sales Talent optimizing sales Pipeline Management The Sales LeaderThe weakest part of the sales cycle can create havoc in a sales rep’s short-term and long-term sales success. The good news? It can easily be fixed too.

[Message to Management:] Stop Babysitting, Start Coaching

No More Cold Calling

You’ll never have time to coach your team if you’re doing their jobs for them. Coach your salespeople. Maybe you don’t have coaching skills. Or maybe you don’t have time to coach your team because you’re too busy solving all their problems.

How Do You Develop Customer Loyalty?

Increase Sales

To develop customer loyalty means that you must know what to do and probably change your paradigms. Loyal customers have different expectations than just satisfied ones. Customer Loyalty Coaching Tip: The digital disruption will impact your paradigms about loyal customers. To learn your customers’ expectations begins with the management team. Senior management needs to identify the points of connection within the customers’ experiences.

How to Be More Interesting

Engage Selling

Sales Coaching Millennial Sales Talent optimizing sales Pipeline Management sales coaching sales success selling The Sales LeaderHave you ever wondered what makes you and your business more interesting to your prospects and clients?

If You Want Different Customers, You Have to Look at Yourself

The Sales Hunter

One of the elements I enjoy is coaching salespeople and sales managers. Blog Professional Selling Skills Prospecting customer service integrity prospecting sales prospectingIn this role, I get to see up close what makes people tick. I’m always surprised when people ask me why they aren’t able to attract the really great clients. My response always begins with the need for the salesperson to first look […].

2 Ways Internal Client Experiences are key to External CXs

Babette Ten Haken

Customer experience seems to be on everyone’s mind these days. Paying lip service and talking the talk is different than consistently walking the walk. The impact of the quality of their experiences – as internal customers – is key in executing CX strategy to external customers.

SME 167

S.A.S.S (Stupid Ass Sales Strategies)

Engage Selling

… Read More » Observations from the real World accomplishing goals client attraction client loyalty client relationships Client Success closing closing sales Colleen Francis customer loyalty Customer Service Engage Selling Engage Selling Solutions Lead Up!

Use Paranoia to Your Advantage

Engage Selling

Want to know the very best way to keep the majority of your customer base? Sales Coaching optimizing sales Pipeline Management selling The Sales LeaderDevelop a healthy sense of paranoia. That’s right, paranoia. Nothing is ever a sure thing in business.

Why Our Professional Spiel falls short on Credibility and Buy In

Babette Ten Haken

Our professional spiel creates stakeholder and customer experiences. Because they were coached or managed that using these terms makes them “sound” more experienced than they, in fact, are at the moment. No matter where we sit around the business table, we sling our professional spiel.

SME 96

Get Your Sales Team to Do This Each Day

Engage Selling

Sales Coaching Millennial Sales Talent motivating employees optimizing sales Pipeline Management Productivity Prospecting recruiting selling The Sales LeaderIf there’s one habit that will make your sales team successful, it’s this one.

The Secret to Breaking Out of a Sales Slump

Engage Selling

… Read More » Observations from the real World client attraction Client Communication client loyalty client relationships Client Success closing sales Colleen Francis customer loyalty Customer Service Engage Selling Engage Selling Solutions Goal Setting Lead Up!

Put a Stop to Overselling!

Engage Selling

Sales Coaching Millennial Sales Talent motivating employees optimizing sales Pipeline Management sales quota sales success selling The Sales LeaderIt goes without saying, but sales can be one of the most stressful professions out there, period.

Why Sales Strategies Fail

Engage Selling

Sales Coaching Millennial Sales Talent motivating employees optimizing sales Pipeline Management sales quota selling The Sales LeaderHave you ever put together a sales strategy which you believed to be near flawless, only to see it fail in the long run?

Your Sales Team Needs This Key Trait

Engage Selling

Sales Coaching motivating employees optimizing sales sales skills sales trait selling The Sales LeaderDo your team members possess the key trait for sales success? People are always asking me what they think the number one personality trait of a successful salesperson should be.

How to Hire The Right Salesperson

Engage Selling

Sales Coaching Millennial Sales Talent motivating employees optimizing sales Pipeline Management Prospecting sales quota sales success selling The Sales LeaderHow can you ensure that you’re hiring the right people to join your sales team?

How To 127

3 Ways Your Value Added Customer Experience Efforts are not Valued

Babette Ten Haken

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? What you do, when you are not actively selling, engineering, coding and serving, adds value to each customer’s experience of how it is to work with you.

Eliminate Your Wild Swings in Revenue

Engage Selling

Sales Coaching motivating employees Nonstop Sales Boom optimizing sales Pipeline Management referrals revenue swings sales quota sales success The Sales LeaderIs your business experiencing wild swings in revenue?

Try Something New, Grow Your Sales

Engage Selling

Sales Coaching motivating employees optimizing sales Pipeline Management Prospecting selling The Sales LeaderWorking with so many different clients across a variety of industries really opens your eyes to new ideas, strategies and insights.

Conversations vs. Combat

Engage Selling

This is not a trait … Read More » Observations from the real World accomplishing goals client attraction Client Communication client loyalty client relationships Client Success closing sales Colleen Francis customer loyalty Customer Service Engage Selling Engage Selling Solutions Lead Up!

The Trait All Sellers Need | Sales Tips

Engage Selling

Sales Coaching Millennial Sales Talent motivating employees optimizing sales Pipeline Management resilience Sales Motivation sales quota sales success selling The Sales Leader