Engage Selling

FEBRUARY 26, 2020

Imagine you’re preparing a delicious meal and you’re short on olive oil. Would you add vinegar to make that oil go further? Of course not! Those are complementary ingredients, not interchangeable ones. You can shake them together but soon they’ll … Read More »

Customer Service 111

Customer Service Inside Sales Customer Course 111

Crunchbase

AUGUST 16, 2022

Anyone in charge of a company’s sales success knows a sales team is only as good as its members. Like any group of individuals that comes together for a common cause, if a sales team is going to succeed consistently, reps and management must operate in a culture that motivates individuals to perform at their best.

Coaching 93

Coaching Sales Management Company Hiring 93

Steven Rosen

FEBRUARY 7, 2024

Rika Cuff , Senior Vice President of Scholastic and Champ Sales at Herff Jones, discusses the importance of sales leadership in sales culture development. Rika’s insights provide valuable lessons for sales leaders looking to create a positive and motivating team environment. Recognition goes a long way.

Social Media 156

Social Media Sales Leadership Media Face-to-face 156

Sales Hacker

FEBRUARY 8, 2019

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. Running a successful remote sales team requires 3 things: Communication. Coordination.

Customer Service 64

Customer Service Lead Rank Lead Scoring Guidelines 64

Understanding the Sales Force

OCTOBER 25, 2023

And that, somehow, leads me to sales performance. If they haven’t been exposed to professional selling methodologies and sales processes, and had those demonstrated to them via expert, unscripted role-plays, then they would have no clue that the presenting and proposing they have been doing is woefully inadequate.

Outsourcing Services 193

Outsourcing Services Territories Proposal Sales Methodology 193

SBI

MARCH 5, 2019

Brainshark is a Best Sales Enablement Solution Winner in 2019 Stevie Awards for Sales & Customer Service. Machine Analysis – Brainshark’s AI-Powered Engine for Sales Coaching and Practice – Honored for Improving Sales Effectiveness and Results. Best use of AI for coaching of sales reps.”.

Customer Service 50

Customer Service Sales Enablement SAP Analysis 50

Hubspot Sales

MARCH 20, 2020

Sales coaching is all about looking forward and developing your people. High-revenue growth companies are seeing the payoff; 54% of high-performing companies are using sales coaching more than in the past, and 60% use sales coaching as an integrated part of a sales training program.

Sales Coaching 106

Sales Coaching Research Coaching Sales Methodology 106

Allego

APRIL 18, 2024

Well, it’s no longer just a promise—AI is actively reshaping the way we manage our day-to-day tasks and how we conduct business, particularly in sales. In fact, consulting firm McKinsey & Company says, “AI is poised to disrupt marketing and sales in every sector.” To help you, I dug deeper to see how sales teams can use AI.

Examples 62

Examples Top of Funnel Lead Rank Lead Scoring 62

Miller Heiman Group

JUNE 2, 2020

In a world where what matters most to customers is the emotional impact of their interactions with front-line employees, authentic emotional connections are essential. Faking it till you make it is a recipe for subpar customer experience. Customer service reps often don’t feel an emotion that matches how their customers feel.

ACT 86

ACT Coaching Lead Rank Lead Scoring 86

Keith Rosen

AUGUST 25, 2020

Keith Rosen · TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2. Join me for part two of this three-part sales leadership series with the National Basketball Association (NBA), and the talented leaders of the NBA and WNBA (Women’s National Basketball Association).

Coaching 126

Coaching Prospecting Customer Maximizer 126

SBI

FEBRUARY 26, 2019

Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service. Chorus.ai , creator of the number one conversation intelligence platform for high-growth sales teams, was presented with six Stevie® Awards in the 13th annual Stevie Awards for Sales & Customer Service.

Customer Service 50

Customer Service SAP Hiring Customer 50

Score More Sales

JANUARY 31, 2013

It may seem obvious that you would talk to a sales coach about closing more sales, but in fact there are many topics that clients talk with me about so I thought I’d share them. I will also share some basics when looking for a sales coach. After years of being in sales, I learn things from people every day.

Sales Coaching 169

Sales Coaching Coaching Ideal Customer Profile Energy 169

Alice Heiman

APRIL 22, 2020

As a longtime sales leader and consultant to B2B sales leaders and CEOs at companies of various sizes, across various industries, I know teams that stay positive and adapt quickly will survive in a tough economy and come out strong on the other end. Stay Focused and Keep Sales Strong in a Crisis. Selling is about solutions.

How To 166

How To Construction Customer Service Coaching 166

No More Cold Calling

JANUARY 13, 2015

You’ll never have time to coach your team if you’re doing their jobs for them. Coach your salespeople. Maybe you don’t have coaching skills. Or maybe you don’t have time to coach your team because you’re too busy solving all their problems. Well, it’s a new year—with new sales goals and quotas to meet.

Coaching 120

Coaching Hiring Small Business Small Business 120

Allego

JANUARY 19, 2023

Sales reps selling to companies on that continent require specialized sales enablement technology , which can be difficult to find in one solution. You need language translation, virtual selling tools, tech to enable content compliance, and anytime-access to sales content and collateral.

Sales Enablement 118

Sales Enablement Penetration Collateral Video 118

Janek Performance Group

APRIL 17, 2024

In B2B sales and marketing, companies employ various strategies to drive growth and expand their client base. Here, we’ll explore the role of BDRs, the pros and cons, and best practices to utilize them effectively: The Role of BDRs Typically, BDR is an entry-level position in larger, more complex sales organizations.

Outsourcing Services 62

Outsourcing Services B2B Lead Rank Sales Qualified Lead 62

Steven Rosen

APRIL 13, 2020

Sales Leadership Roundtable – Part II. This is the second post from the sales leadership roundtable. Coach your teams to be sensitive to the situation as some industries have ground to a complete halt. Be sensitive to customers as there are millions that are unemployed. Click here to read part one. Find Out More.

Sales Leadership 298

Sales Leadership How To Journal Conference 298

Janek Performance Group

MARCH 12, 2024

Sales executives and sales managers would agree that their sales teams need ongoing training, coaching and support to get to the top of the game and stay there. In a fiercely-competitive market, your sales reps should challenge themselves to learn more, achieve greater results and embrace new strategies.

Outsourcing Services 62

Outsourcing Services Training Hiring Workbooks 62

Keith Rosen

NOVEMBER 20, 2017

Sales training isn’t dead, it’s evolved. Instead of training salespeople with recycled techniques your competitors are using, developing high performance sales teams requires transforming the traditional salesperson into The Selling Coach. Develop your salespeople into coaches for their customers.

Coaching 78

Coaching Customer Competition Training 78

Pipeliner

JUNE 13, 2019

For over two decades Scott Greenberg has energized audiences with his presentations and workshops on leadership and coaching skills as well as mindset. He was an owner of two Edible Arrangement franchises in Los Angeles for ten years and won “Best Customer Service” and “Manager of the Year” out of more than 1000 locations worldwide.

Coaching 40

Coaching Retail Social Selling Consumer 40

Engage Selling

OCTOBER 4, 2018

A huge mistake growing businesses make is assigning an individual as a “player-coach.” ” That is, assigning a role that is both coaching and managing a team while also having their own territory or clients that they manage on their own. Why … Read More »

Coaching 85

Coaching Territories Customer Service Loyalty 85

Keith Rosen

MAY 2, 2013

The opportunities for coaching people are vast. Here is a detailed list of the top 14 significant and common areas to be mindful of when coaching people. In a prior blog, I discussed The Gap, which is where the real magic and true coaching moment takes place. Their Attitude: Belief, mindset, philosophy, outlook or assumptions.

Coaching 128

Coaching Cold Calling Trade Show Motivation 128

Engage Selling

FEBRUARY 21, 2017

You have a few top performers on your sales team. That means they don’t need to be coached, right? Your top producing salespeople need to be coached just as much as your mid or bottom performing reps. In fact, … Read More »

Coaching 102

Coaching Customer Service Up-Sell Loyalty 102

Showpad

AUGUST 15, 2018

However, there is another type of culture that is more effective at retaining employees in the long term and ensuring they continue to learn and grow with your organization — something known as a coaching culture. For your sales team, consistent coaching and regular feedback makes all the difference in their overall attitude and performance.

Sales Coaching 45

Sales Coaching Coaching Hiring Study 45

SBI

AUGUST 22, 2019

Launches AI-Based Recommendations That Highlight Key Coaching Moments and Deal Risks. Once a team has full visibility into thousands of customer interactions you are overwhelmed by the firehose of information. Sales Enablement: Automatically highlights low-scoring skills for the team and identifies which managers need to coach more.

Coaching 57

Coaching Hiring SAP Lead Rank 57

Janek Performance Group

DECEMBER 29, 2021

Like in a post-apocalyptic movie, sales heroes valiantly fought a formidable foe, developing and broadening their skills to combat the challenges of uncertain markets, supply-chain chaos, rising inflation, and the great resignation. Here are the top sales training trends to watch in the coming year: Delivery Methods. Sales Assessments.

Trends 118

Trends Training Retention Face-to-face 118

Allego

FEBRUARY 28, 2023

AI tools such as ChatGPT have many potential applications in sales , from creating marketing content to predicting customer behavior. But every new article raises more questions: What does this mean for sales teams? Salespeople can use chatbots to automate their sales processes and provide instant responses to customer queries.

Tools 118

Tools Lead Rank Lead Scoring Microsoft 118

Lessonly

OCTOBER 15, 2021

Welcome to Training 101, where we take a deep dive into the essentials that make up effective training and coaching for sales and customer service teams. We’ve got a few tips and tricks for making even the most advanced sales training topics easier to understand. Consider b2b sales training topics , for example.

Sales Coaching 26

Sales Coaching Software Software Coaching 26

Sales and Marketing Management

NOVEMBER 30, 2020

Author: Scott Greenberg Quick quiz: John gets paid when he makes a sale. Each day he prospects for new customers. He builds relationships with these customers, assessing and meeting their needs. He works hard to compete against others in the industry vying for the same customers. Same Questions and Opportunities.

Real Estate 256

Real Estate System Insurance Insurance 256

Keith Rosen

JULY 8, 2017

Except from one of Keith’s future books and his ground breaking, award winning program, The Seller Coach. Many salespeople and managers feel that the greatest barriers to maximizing productivity and achieving greater results point to gaps in their product, service, process or people. It requires the utilization of all our senses.

Coaching 90

Coaching Social Media Intent Epiphany 90

Score More Sales

JANUARY 27, 2014

Need some sales inspiration? A new twist on an old sales idea you’d like to do again? A quick sales jump-start this week? Here are the first 50 of a list of 101 ways to “snap out of it” and score more sales: read a recommended sales book. bookmark a sales blog and read regularly.

Lead Rank 281

Lead Rank Lead Scoring Hiring Ideal Customer Profile 281

The Sales Hunter

JANUARY 18, 2019

If you know anything about Nordstrom, you know that they’re all about service. I’m talking about real, personal customer service. The Nordstrom store personnel are famous for sending out personal notes to customers, calling them by name and remaining connected with them for years. Sales Motivation Blog.

Lead Rank 181

Lead Rank Lead Scoring Scale Social Media 181

Lessonly

JUNE 29, 2018

It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. Download The Future of Customer Service today !

Customer Service 20

Customer Service Outsourcing Services Customer Scale 20

criteria for success

JULY 26, 2022

Sales communication is a vital skill for salespeople. If you are wondering how your team stacks up, use this tool to score your team’s sales communication skills. Sales Communication with… 1. Let's Talk Sales! How accurate are your sales forecasts , both amounts and close dates? Listen Now. Management.

Lead Rank 98

Lead Rank Lead Scoring Scale Construction 98

Sales and Marketing Management

AUGUST 1, 2019

Author: Chris Mason So many of us begin our sales careers as representatives of a company, product, service or all the above. We learn the tricks of the trade, the importance of customer service, the power of relationship building and what it feels like to win and lose. Accept coaching and criticism.

Hiring 189

Hiring Sales Leadership Insurance Insurance 189

Highspot

OCTOBER 30, 2023

In this article, we help you navigate the intricacies of sales performance metrics, guiding you on which ones are pivotal and how best to measure them. What Is Sales Performance? Sales Performance vs. Sales Metrics Why Analyze Your Sales Performance? Why Analyze Your Sales Performance?

Lead Rank 59

Lead Rank Lead Scoring Churn Top of Funnel 59

SBI

JUNE 12, 2018

In this series, we ask Sales Tech Executives to describe how their solution can change a sales organization in a significant way. We call it Sales Tech Game Changers. Nancy: What are the top 3 ways your solution changes the game for a sales organization? Every company provides some form of sales training.

Sales Enablement 139

Sales Enablement Hiring Video How To 139