When Customer Retention becomes a Sales Spectator Sport
Babette Ten Haken
JANUARY 18, 2018
When customer retention processes become a sanctioned sales spectator sport, everyone suffers. After all, sales professionals are compensated for acquiring customers, not baby-sitting them, right? Sales reps are handsomely compensated for winning new accounts and compensated at only a fraction of this amount for retaining them.
Let's personalize your content