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Robust Field Service Management Using Help Desk Software

Apptivo

In most countries, laws and regulations make a business duty bound to provide after-sales service and it is imperative to meet Guarantee and Warranty terms under which the product has been sold. What software to use for Field service management? Offering every service to every customer is not what customer service is about.

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Burnout Part 2 – Recognizing Burnout in Your Employees

LevelEleven

What to look for: Unable to tolerate or listen to constructive criticism Short or limited patience for tackling challenging tasks Getting stuck on minute details. What to look for: Decrease in the amount of sales or projects completed Increased customer complaints regarding follow through or customer service Missing key deadlines.

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Top 21 Sales Training Programs and Techniques to Boost Team Performance in 2022

Highspot

Sales training programs are often like that — but they don’t have to be. When done right, they can improve your team’s performance and help you move closer to your sales goals. Why sales training is important. The different types of sales training programs. The 15 best sales training programs.

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What Is High-Definition Customer Experience (HD-CX)?

SugarCRM

At SugarCRM, small, medium-sized, and large businesses can benefit from products designed to help marketing, sales, and customer service teams get to the heart of their customers’ needs, and the newest initiative SugarCRM is introducing is HD-CX. The likelihood of a sales-qualified lead to won. What Is HD-CX?

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The 8 Non-Negotiables for a Winning Product Launch

Highspot

The success of the launch relies on a shared strategy across various teams, including sales, product managers, customer support, product marketing, event management, and more. Sales enablement is pivotal in this endeavor. Boost Sales and Revenue Revenue growth is often the most tangible outcome of a successful product launch.

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5 Ways a Time-Aware CX Platform Can Save You Time [and Money!]

SugarCRM

The constructive use of time can be that crucial edge making your organization stand out from competitors. Along with historical data, Sugar’s time-aware CX suggests the next best action to address any customer needs thus providing the best path forward for converting opportunities to customers. Converting Leads.

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Customer expectations – how are they evolving, what is driving them, what should sellers do to keep up, and how to improve customer experiences

Artesian Solutions

B2B buyers today want a hyper-personalised customer experience. This means they want sellers to listen more, uncover more, be authentic, match up to their exacting customer service standards, empathise with their pain, provoke them into new ways of thinking, and most importantly communicate knowledge, understanding and value.