article thumbnail

The Keys To Retaining and Losing Your Customers

Understanding the Sales Force

It’s been quite a while since I’ve written an article about the role that customer service plays in the retention and renewal of customers and accounts. Some products are so exclusive, and so desirable, that crappy customer service might not even stop you from buying again.

Customer 156
article thumbnail

Creating Sales Goals as a Sales Manager [Expert Tips & 11 Examples]

Hubspot Sales

Examples of sales goals include increasing customer retention (the number of first-time customers that turn into repeat buyers) or decreasing customer churn (the percentage of customers that stopped using your company’s product or service during a specific time frame). Give constructive feedback.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. Clients paying for SaaS (that is, software as a service) will be doing so on a recurring basis. For example, via a monthly subscription fee.

Churn 59
article thumbnail

What are Virtual Assistants?

Pipeliner

Their capabilities extend far beyond basic administrative duties, making them invaluable assets for businesses looking to optimize their operations and enhance customer engagement. Industry-Specific Tasks: Chris highlighted that virtual assistants could perform over 250 tasks across various sectors such as law, real estate, and construction.

article thumbnail

Introducing Workflows: The Data-Driven Automation Solution

Zoominfo

For example, when visitors fill out a form on a company website, marketers can drop their information into a sequence or a campaign in their CRM. But those campaigns are limited because a form-fill mechanism doesn’t provide targeted and specific information for each of those prospective customers. The permutations are infinite.

article thumbnail

So What is Customer Service Strategy?

Lessonly

The businesses I admire most develop and value a strong customer service strategy. Exceptional customer experiences go beyond reps simply offering support—it’s about building rapport and developing strong relationships. 78% of consumers say they’ve backed out of a transaction due to a poor service experience.

article thumbnail

Can Virtual Assistants Revolutionize Your Business? (video)

Pipeliner

He offered a list of 250 common tasks that VAs can handle in various industries such as legal, real estate, property management, and construction. Success Stories Chris shared examples of clients who have benefited from using VAs, including private equity firms that have seen cost savings of up to $80,000 per VA.