PandaDoc
AUGUST 26, 2020
Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.
Lessonly
SEPTEMBER 18, 2019
The businesses I admire most develop and value a strong customer service strategy. Exceptional customer experiences go beyond reps simply offering support—it’s about building rapport and developing strong relationships. 78% of consumers say they’ve backed out of a transaction due to a poor service experience.
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Jonathan Farrington
APRIL 26, 2012
When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? So long as the environment in your organization is tolerant of taking a patronising, competing or negative attitude to customers, some people will do just that. What is a spittoon?
Lessonly
SEPTEMBER 3, 2020
Motivation is key to personalized training; encouraging employees to interact with each other constructively is a motivational factor in a call center training guide. This diversity can be constructively used to look at new perspectives, indulge in useful debate, and share creative ideas. Provide Training for the New and the Old.
Highspot
JANUARY 19, 2022
The courses cover topics ranging from sales to marketing, customer service, and coaching. You can also plug your own sales content into the programs to guide your sales reps in using it and add real-world exercises to help your team practice what they learned. Customize Learning Pathways.
Hubspot Sales
OCTOBER 25, 2018
It was rated #1 in customer loyalty by Brand Keys Customer Loyalty Engagement Index. And they support their franchisees with training and assistance with site selection, construction, operations, management, and marketing. The UPS Store is the top-ranked franchise in the business services industry. The UPS Store.
Artesian Solutions
JUNE 28, 2018
Customer expectations – how are they evolving, what is driving them, what should sellers do to keep up, and how to improve customer experiences. As a seller you’ve been told countless times that the rules have changed – buyers now hold the power, they are well-informed, have more choice, and exercise higher demands.
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