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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59
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How to Use Predictive Analytics to Improve Your CRM

Apptivo

The organization must preprocess the data before using it to construct predictive models for weather forecasting. By learning from this data, the computers build predictive models that precisely predict each customer’s possible interests, resulting in better product recommendations and more customer happiness.

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Robust Field Service Management Using Help Desk Software

Apptivo

In most countries, laws and regulations make a business duty bound to provide after-sales service and it is imperative to meet Guarantee and Warranty terms under which the product has been sold. What software to use for Field service management? Offering every service to every customer is not what customer service is about.

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What is an Email response management system (ERMS)?

Apptivo

Faster response time Canned replies or email templates, which allow users to construct predefined responses to common enquiries or commonly asked questions, are frequently included in Email Response Management Software. Also, the ERMS guarantees that rules and record-keeping obligations are met.

System 52
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The Rise of One-Man Online Businesses: 6 Steps to Building a Successful E-Commerce Site & Increasing Sales

Pipeliner

There’s a growing trend of the $1 million dollar business in construction, healthcare, leasing, real estate rental, retail, social services. It’s important to find an e-commerce platform that offers free shipping and a money-back guarantee. Many people are launching one-person businesses, hoping to break $1 million.

Hiring 73
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5 Ways a Time-Aware CX Platform Can Save You Time [and Money!]

SugarCRM

The constructive use of time can be that crucial edge making your organization stand out from competitors. What’s more, it’s built to easily hand off data between marketing, sales, and customer service teams ensuring fast access to the insights they need to address issues and capitalize on opportunities.

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10 Best B2B Database Providers for Contacts

Lead411

Options for granular targeting to construct custom audiences Cons: Insufficient intrinsic prospecting capabilities beyond enrichment Designed with developers and technical consumers in mind. A combination of methodologies and technologies are utilized by B2B database providers to guarantee the accuracy of their data.

B2B 52