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The Five CX Strategies That Deepen Customer Relationships

Miller Heiman Group

Every company wants to deliver a great customer experience, but not every company has identified or implemented the customer experience strategies that enable them to follow through. What customer service best practices should your customer experience strategies include?

Collaboration for Mid-Market Sales Growth

Score More Sales

Many of the same ideas are rehashed daily within sales and customer service – and in accounting and operations. If you have an open environment where ideas can be shared your company has a good chance of using collaboration for sales growth.

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The New Competitive Advantage Is Elementary My Dear Watson

Increase Sales

Now some sales training coaching experts to organizational development consultants will focus on this new sales skill to increase sales or to new strategic systems wide continuous process improvement. There is one word in business that usually secures a negative reaction (has a tons and tons of baggage) and that is sales. How many times have those engaged in selling avoided the word “sales” or “salesperson” on their business cards?

Whale Hunting Part I - The Rate of Decay

Tony Hughes

What do complex sales and the radioactive decay rate of atoms have in common? The rate at which these unstable isotopes [deals] undergo decay varies greatly between the different isotopes [customers]. The process is random for each atom [customer].