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Maximizing Success with Digital Sales Referrals: A Guide

Vengreso

Nurture Relationships: Maintain good relationships with customers/clients; they’re more likely to refer if they’ve had positive experiences. Reward System: An incentive system encourages more people to participate in referring others to your offerings. People help those they like, so make ’em like you.

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Top 5 Mobile CRM Benefits for Your Enterprise Business

Apptivo

Mobile Customer Relationship Management refers to the use of mobile devices, such as smartphones and tablets, to access and manage customer relationship management processes and data. With each addition of sales, marketing, and customer service tools, you’re setting the stage for more customers.

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Spittoons and Customer Service – There is a Link!

Jonathan Farrington

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad? There are various terms used such as Customer Relations; Customer Care; Customer Service; Customer Support – and a few more besides. What is a spittoon?

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How to Drive Business Growth Using Net Promoter Score

Zoominfo

But, building up customer loyalty isn’t easy. You must constantly work to measure and improve the customer experience. Fortunately, businesses can simplify this process by using a popular customer loyalty metric known as Net Promoter Score. Customers acquired through referrals have a 37% higher retention rate.

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What Are Customer Touchpoints and Why You Should Care

SMEI

When marketers talk about customer touchpoints, they refer to the times when your brand, product, or service interacts with the customer throughout their journey with you. Social media platforms are also great places to engage, start conversations and build relationships with prospective customers.

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How to Make the Most Out of NPS Survey Results

SugarCRM

It’s time to improve customer service. Professional Services: 58. Financial Services: 46. Construction & Engineering: 45. You have a customer base who are happy to recommend your brand to others. Plus, it’s a good opportunity for you to ask them to review your product/services. Retail: 54.

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How to Drive Business Growth Using Net Promoter Score

Zoominfo

You must constantly work to measure and improve the customer experience. Fortunately, businesses can simplify this process by using a popular customer loyalty metric known as Net Promoter Score. In today’s blog post, we explore the different ways you can use Net Promoter Score to improve customer loyalty.

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