Zoominfo

SEPTEMBER 24, 2019

A recent study showed that roughly 4% of customers that were “wronged” by a company complain, while the other 96% stop buying and tell their peers about the problem ( source ). Here are a few ways to collect customer feedback in a constructive way: Automated satisfaction surveys. Customer service follow up.

Cancellation 171

Cancellation Remedy Lead Rank Lead Scoring 171

Zoominfo

OCTOBER 5, 2021

A recent study showed that roughly 4% of customers that were “wronged” by a company complain, while the other 96% stop buying and tell their peers about the problem ( source ). Or, if a customer cancels online, offer the survey as part of the cancellation process. For example, if you sell software—try to interpret usage patterns.

Cancellation 100

Cancellation Remedy Lead Rank Lead Scoring 100

Salesmate

MARCH 27, 2020

This advancement may seem to pose a threat towards the collection and aggregation of data, however, the technology that is used for crunching your customer information has also seen some crucial advancements. Yes, we are talking about CRM (customer relationship management) software. What is a 360-degree customer view?

Benefit 123

Benefit Ideal Customer Profile Customer Social Media 123

SocialSellinator

AUGUST 28, 2023

Here are some key points about the company and its services: Founded in 2012 and headquartered in San Francisco, with additional offices across the US. Jives Media is an agency that works with brands of both small and large businesses across industries like consulting, healthcare, retail, construction, education, etc.

Paid Content 89

Paid Content Social Media Marketing Lead Rank 89

SugarCRM

SEPTEMBER 5, 2019

It’s time to improve customer service. Professional Services: 58. Financial Services: 46. Construction & Engineering: 45. Construction & Engineering: 45. Consumer Services: 42. IT & Software: 41. IT Services: 33. Retail: 54. Hospitality, Travel, Restaurants: 53. Banking: 37.

Survey 30

Survey SugarCRM How To Promotion 30

Sales Hacker

OCTOBER 7, 2021

Bring your feelings, gut instinct, experience, and constructive emotion into the boardroom and sit at the table. If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. A people person with extensive C-Level experience in enterprise software, business development and operations.

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130

Zoominfo

SEPTEMBER 19, 2018

You must constantly work to measure and improve the customer experience. Fortunately, businesses can simplify this process by using a popular customer loyalty metric known as Net Promoter Score. In today’s blog post, we explore the different ways you can use Net Promoter Score to improve customer loyalty.

Promotion 150

Promotion Scale Referrals How To 150

The ROI Guy

APRIL 25, 2006

But, is SOA just another vendor initiative to sell more hardware, software and services, or truly an industry changing construct? And in the end, many organizations realize that much of the dedicated capital investment in hardware and purchased software has been under-utilized, highly customized and inflexible to change.

Lead Rank 40

Lead Rank Lead Scoring Banking Benefit 40