Remove Construction Remove Customer Service Remove Loyalty Remove Telecommunications
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The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? Share on Facebook.

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Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

Customer interactions and relationships grow with the level of service you provide. Services drive more frequent customer interactions in ways that improve their lives. That tends to lead to higher customer retention and loyalty so you get a higher share of wallet.

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How to Drive Business Growth Using Net Promoter Score

Zoominfo

But, building up customer loyalty isn’t easy. You must constantly work to measure and improve the customer experience. Fortunately, businesses can simplify this process by using a popular customer loyalty metric known as Net Promoter Score. Let’s get into it!

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How to Make the Most Out of NPS Survey Results

SugarCRM

It’s time to improve customer service. Professional Services: 58. Financial Services: 46. Construction & Engineering: 45. Construction & Engineering: 45. Consumer Services: 42. IT Services: 33. Telecommunications: 24. Retail: 54. Hospitality, Travel, Restaurants: 53. Banking: 37.

Survey 30
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How to Drive Business Growth Using Net Promoter Score

Zoominfo

You must constantly work to measure and improve the customer experience. Fortunately, businesses can simplify this process by using a popular customer loyalty metric known as Net Promoter Score. In today’s blog post, we explore the different ways you can use Net Promoter Score to improve customer loyalty.

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