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“Why I’m So Interested In Selling,” John Nardella

Partners in Excellence

Like others who’ve offered their stories, John has a clear purpose: “Each sale represents not just a key performance indicator but also an opportunity to enhance someone’s life.” Realizing my calling lay in sales, I applied for my first software sales job.

SAP 73
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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. Clients paying for SaaS (that is, software as a service) will be doing so on a recurring basis. Why customer service matters.

Churn 59
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10 Reasons We Are Seeing More Unicorn Companies Than Ever Before

Gong.io

Software as a service (SaaS) companies, which represent more than a third of all unicorns , lead the trend. Back in the 1980s, we had to sell each customer a CD or hard drive containing the software. Now, you can build a software company with $100 in the bank. Today, it’s the cloud. . On a global level, it’s huge.

Company 62
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Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

That tends to lead to higher customer retention and loyalty so you get a higher share of wallet. But that increased interaction builds trust which leads to more frequent orders and more upselling and cross-selling opportunities. That way the distributor can help manage the inventory of construction materials right on site.

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Creating Sales Goals as a Sales Manager [Expert Tips & 11 Examples]

Hubspot Sales

Create training and education opportunities. Create training and education opportunities for your employees. Providing those opportunities is also a significant way to retain employees. Give constructive feedback. Constructive feedback needs to be specific and actionable. It’s a sign of a great sales manager.

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SugarCRM’s 2024 Customer Breakthrough Awards Winners

SugarCRM

As we begin to look towards the exciting horizon of 2024, our third annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. A company is only as strong as its customers, and this year was a record-breaking one!

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15 CRM Statistics You Need to Know

Pipeline

year-on-year (YoY) growth of CRM adoption According to Gartner, at the end of 2017, the revenue of CRM overtook the place of database management systems (DMBSs), making CRM the largest software market in the world. Then, in 2018, with 16% growth, CRM easily became one of the fastest-growing software and leads the market until today (2023).

CRM 52