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The Plastic Customer Service Phenomenon

Increase Sales

Walk into most financial institutions to departments stores to telecommunications businesses and you will have that now all too common “plastic customer service” experience. Do you feel special and of value when you hear these lame attempts to demonstrate caring customer service? “Hello and how are you?”

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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

Churn 59
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The Interplay Between Employee Satisfaction and Business Success

Pipeliner

It’s a dual pathway where contented employees lead to enhanced productivity, better customer service, and, consequently, elevated business performance. Additionally, implementing anonymous feedback mechanisms ensures honest and constructive feedback, enabling leaders to identify areas of improvement and address them proactively.

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Value-Added Services Can Provide a Pricing Advantage

Distribution Pricing Journal

Yet, value-added services can be some of the most effective ways to improve pricing and brand perception for a distributor and shouldn’t go overlooked buy pricing managers. Offering and aggressively promoting value-added services can allow distributors to capture more profit and higher pricing in several ways.

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Five Tips for Transitioning Into a Sales Leadership Role

Sales and Marketing Management

Author: Chris Mason So many of us begin our sales careers as representatives of a company, product, service or all the above. We learn the tricks of the trade, the importance of customer service, the power of relationship building and what it feels like to win and lose. Many managers would be thrilled to have this support.

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10 Sales training techniques every manager should know

PandaDoc

Not only will your team come up with fresh new insights, but they’ll learn to collaborate and offer constructive criticism. Consider integrating your sales team with other departments to help train in areas like customer service, and get more insights into product development.

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How to Lead a Sales Team: 14 Key Tips to Help New Managers Thrive

Hubspot Sales

Recognizing individual achievements, leaderboards, and competitive initiatives like spiffs can help set an air of friendly, constructive competition. Nowadays, virtually every successful sales team is supported by a well-constructed tech stack. Make sure your praise and critiques are specific, constructive, and actionable.